Assistant, Receptionist Team - Milan

AlixPartners; Milano; On-site; EUR 30,000 - 32,000; Full time

Job summary

AlixPartners in Milan seeks an Office Services Assistant to support the Milan office on a Monday–Friday, full time. You will provide concierge/reception, manage travel and diary, greet guests, and coordinate meetings and deliveries, with travel involved in the role.

Requirements: High School Diploma, fluent Italian and English, strong Microsoft Office skills, 2–3 years in hotel reception or professional services, excellent customer service, and a proactive, diplomatic attitude.

Qualifications

• Fluency in Italian and English.
• Microsoft Office skills essential.
• 2-3 years of hotel reception or professional services experience preferred.
• Excellent customer service skills.
• Strong work ethic with time management and organizational skills.
• Flexible and proactive in day-to-day problems.

Responsibilities

• Provide a high standard of client suite concierge/reception service for the Milan office.
• Directors’ administrative support: travel arrangements and diary management.
• Authorise guest access to the office and manage deliveries.
• Manage meeting room requests and coordinate space usage.
• Book couriers and taxis, ensure correct cost centre allocation.
• Assist other team members and provide cover during holidays.

Skills

Fluent Italian

Fluent English

Microsoft Office

Customer service

Time management

Organizational skills

Proactive and diplomatic

Team player

Flexible approach

Under pressure work

Education

High School Degree

Tools

Microsoft Office

Job description

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person (at client site or AlixPartners office) and remote working. Travel is part of this position, but the frequency may vary based on client, team, and individual circumstances.

We’re looking for an Office Services Assistant to work in the Milan office on Monday – Friday (full time).

You Will

• Provide a high standard of client suite concierge/reception service for the Milan office, to make internal and external guests welcome
• Directors’ administrative support: travel arrangements and expenses; diary management including organising internal and external meetings and managing any logistics that may be required
• Authorise guest access to the office, according to protocols in place
• Accept deliveries and notify appropriate staff in a timely manner
• Manage meeting room requests, ensure space is utilised effectively and the needs of our internal clients are met
• Book couriers and taxis in a timely manner ensuring details provided are accurate and assigned to the correct cost centre
• Assisting other team members when required and providing cover for holiday and other absence

What You'll Need

• High School Degree
• Fluency in Italian and English, any other European languages useful but not essential
• Microsoft Office Skills essential
• 2-3 years of hotel reception or professional services experience preferred
• Excellent customer service skills
• Strong work ethic, excellent time management and organizational skills
• Flexible approach to meet business need
• Proactive and diplomatic in dealing with day-to-day problems with a positive and constructive attitude to customer service
• Able to work and communicate effectively with people at all levels and under pressure
• Strong team player coupled with demonstrated ability to work autonomously

The salary range for this role takes into account a number of factors and is between EUR 30,000/year – EUR 32,000/year gross. Bonus opportunity linked to key performance indicators ranging from EUR 1,000/year – EUR 2,000/year gross. In addition, you may be eligible for a discretionary bonus. Employment terms and benefits are governed in accordance with the applicable National Collective Bargaining Agreement (CCNL).

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Gold award-winning Veteran Friendly Employer.