AMS Service Manager – Global Smart Grid Support

Enel Chile S.A; Lombardia; Presencial; EUR 55.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Smart working

Health care

Wellness programs

Parental caring

Descripción de la vacante

Gridspertise is seeking an AMS Service Manager to oversee AMS services for smart metering and smart grid clients worldwide. You will lead first to third level support, manage tickets and SLAs, and coordinate with suppliers and internal teams to drive effective issue resolution.

The role requires a degree in Electrical/Electronic/Automation Engineering, 5 years of relevant experience, and strong English communication.

Formación

• Bachelor’s or Master’s degree in Electrical, Electronic or Automation Engineering.
• 5 years of experience in AMS services or similar.
• Experience in managing SLAs, tickets, escalations and reporting.
• Ability to coordinate distributed teams and international clients.

Responsabilidades

• As AMS Service Manager, coordinate AMS services in Smart Metering / Smart Grid for domestic and international clients.
• Supervise first/second/third level support and liaise with external AMS for corrective work.
• Manage ticketing, SLAs/KPIs, escalations, reporting, and client communications.
• Coordinate operational activities, troubleshooting, configurations, tuning, and release support.

Conocimientos

English (fluent)

Stakeholder management

SLA management

Ticketing & support

Team coordination

Educación

Electrical/Electronic/Automation Engineering degree

Descripción del empleo

Gridspertise is seeking an AMS Service Manager to oversee AMS services for smart metering and smart grid clients worldwide. You will lead first to third level support, manage tickets and SLAs, and coordinate with suppliers and internal teams to drive effective issue resolution.

The role requires a degree in Electrical/Electronic/Automation Engineering, 5 years of relevant experience, and strong English communication.