Internship - Order Handling and Customer Support specialist

BlackBerry Inc.; Dalmine; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexibility and hybrid work options

Meal allowance

Descrizione del lavoro

ABB is hiring for a Sales Support role in Lombardy with a focus on technical, order, and payment-related assistance. You will coordinate with Sales, Operations, and Supply Chain teams to ensure end-to-end handling of customer requests while keeping clients informed of status and progress.

The position requires a Economics degree, strong Excel skills, and fluency in Italian and English. It offers a hybrid work model with meal allowances and flexible hours.

Competenze

• Bachelor’s or Master’s degree in Economics.
• Proficiency in Microsoft Excel; Power BI is a strong plus; SAP is a plus.

Mansioni

• Provide technical, order, and payment-related assistance to internal and external customers.
• Coordinate with Sales, Operations, and other teams to ensure end-to-end handling of requests.
• Keep customers informed on issue status and clarify doubts.
• Analyze regular statistics (e.g., forecast) and share insights with management.

Conoscenze

Microsoft Excel

Power BI

Italian (Native/Fluent)

English (Fluent)

Formazione

Bachelor’s or Master’s degree in Economics

Strumenti

SAP

Descrizione del lavoro

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Sales Support Manager__Your role and responsibilitiesIn this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.The work model for the role is: hybridYou will be mainly accountable for:Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.Qualifications for the roleEducation: a Bachelor’s or Master’s degree in Economics.Technical Skills: proficiency in the Microsoft Office Suite, particularly Excel.Knowledge of Power BI is a strong plus.Knowledge of SAP is a plus.Languages: ability to communicate fluently in both Italian and English.Soft Skills: excellent problem-solving abilities and attention to details. Ability to work collaboratively with cross-functional teams and customer-oriented mindset.BenefitsLocally, you can count on:Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.Meal allowance: Access to canteenMore about usJoin us. Be part of the team where progress happens, industries transform, and your work shapes the world.Run What Runs the World.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.