AI-Powered Customer Success Manager — Milan (Hybrid)

MotorK; Milano; Ibrido; EUR 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Onsite canteen

Free coffees

Training opportunities

Discounts on brands

Descrizione del lavoro

MotorK is seeking a Customer Success Manager in Milan. You will be the main reference for dealers, guiding them post-signing and helping define their digital strategy.

The role requires engaging with clients at all levels and collaborating with Sales on pilot programs, renewals, and expansions. Ideal candidates have native Italian, fluent English, and a customer-first mindset, with the ability to thrive in a fast-paced automotive tech environment.

Competenze

• Background in Automotive Dealership environment.
• Native Italian and fluent English.
• Strong customer-oriented approach.
• Ability to work in a fast-paced environment.

Mansioni

• Be the first and main reference for dealers after contract is signed.
• Support customers in defining and executing their digital strategy.
• Lead client engagements and collaborate with Sales on pilots, renewals, and expansions.
• Evaluate dealer performance and improve digital presence.
• Suggest lead-generating campaigns based on best practices.
• Develop testimonials with Sales and conduct product training sessions.
• Share industry best practices to maximize value from our solutions.

Conoscenze

Italian native

English fluent

Customer service

Relationship management

Communication skills

AI curiosity

Strumenti

CRM tools

Analytics tools

Descrizione del lavoro

MotorK is seeking a Customer Success Manager in Milan. You will be the main reference for dealers, guiding them post-signing and helping define their digital strategy.

The role requires engaging with clients at all levels and collaborating with Sales on pilot programs, renewals, and expansions. Ideal candidates have native Italian, fluent English, and a customer-first mindset, with the ability to thrive in a fast-paced automotive tech environment.