Automotive SaaS Customer Success Manager (Onboarding & Growth)

Motork; Milano; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Meal vouchers

Mobile phone + SIM

Onboarding in Milan

Collaboration days with breakfast

Gym on site

Training and development programs

Brand discounts

Job summary

MotorK is seeking a Customer Success Manager to join the team, based in our Antwerp office with relocation to Belgium. The role covers account management, onboarding, and client growth, liaising with Delivery, Sales, and Product teams.

Expect hybrid work with Milan onboarding days and ongoing collaboration across Europe. The ideal candidate brings SaaS or digital product experience, strong digital marketing knowledge, and fluent English; Flemish native required, plus French.

Qualifications

• Experience in account management or customer success, with end-to-end onboarding ownership.

Responsibilities

• Serve as the primary reference point for clients throughout their lifecycle, owning account management.
• Own onboarding from contract to go-live, ensuring activation aligns with the dealer's digital strategy and SLA.
• Translate client requirements into delivery briefs and manage cross-functional execution.
• Drive adoption, prevent churn, and lead upsell/cross-sell activities to meet revenue goals.
• Provide ongoing digital marketing, lead generation, and lead management expertise using DealerK Method.
• Track key metrics like NPS, retention, and time-to-go-live.

Skills

Account management

Customer success

SaaS experience

Digital marketing knowledge

Stakeholder management

Communication

Fluent English

Flemish native speaker

French language

Tools

CRM systems

CMS

SEO concepts

Job description

MotorK is seeking a Customer Success Manager to join the team, based in our Antwerp office with relocation to Belgium. The role covers account management, onboarding, and client growth, liaising with Delivery, Sales, and Product teams.

Expect hybrid work with Milan onboarding days and ongoing collaboration across Europe. The ideal candidate brings SaaS or digital product experience, strong digital marketing knowledge, and fluent English; Flemish native required, plus French.