Aftersales Technical Assistant

Stellantis; Pisa; In loco; EUR 34.000 - 38.000; Tempo pieno

Descrizione del lavoro

Stellantis cerca un Aftersales Technical Assistant (Level 2) per fornire supporto tecnico remoto ai concessionari, diagnosticare e risolvere problemi complessi su veicoli. Il candidato collaborerà con delegati tecnici, ingegneria e fornitori per migliorare la soddisfazione del cliente e l'efficienza di riparazione.

Richiesta laurea in ingegneria o diploma tecnico, 3–5 anni di esperienza, conoscenza dell’inglese (minimo B1/B2) e competenze in strumenti diagnostici.

Competenze

• Diploma tecnico o laurea in Ingegneria.
• 3–5 anni di esperienza in campo tecnico.
• Conoscenza dell’inglese almeno B1/B2 richiesto.

Mansioni

• Supporto remoto ai concessionari su casi tecnici complessi.
• Gestire ticket di assistenza tecnica e fornire risposte puntuali.
• Effettuare missioni sul campo quando necessario.
• Collaborare con Country Technical Delegates e team correlati.
• Monitorare casi aperti a livello globale e segnalare pattern.

Conoscenze

Remote support

Technical tickets

Analytical reporting

Customer focus

Formazione

Engineering degree

Strumenti

Diagbox

WiTech

Wiring diagrams

Descrizione del lavoro

Descrizione dell’offerta di lavoro

We’re looking for an:

Aftersales Technical Assistant (Level 2)

MISSION

As part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles.

Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network.

This position directly contributes to reducing workshop return rates, repair times, and overall customer costs.

MAIN ACTIVITIES:

• Provide expert remote support to dealers on complex vehicle technical cases.
• Handle and resolve technical assistance tickets, ensuring timely and accurate responses.
• Undertake field missions based on issue complexity, supporting dealers directly when required.
• Assist Country Technical Delegates during assignments when Lead Assisters are unavailable.
• Monitor open technical assistance cases globally (within assigned vehicle perimeter) to identify recurring issues and initiate discussions with the Assister Leader and Vehicle/Component Coordinators.
• Ensure service continuity by managing tickets or activities for absent colleagues when needed.

TECHNICAL REQUIREMENTS:

• Technical Diploma or Bachelor's degree in Engineering
• 3-5 years of experience in a related technical field.
• Knowledge of the ENGLISH language (at least B1/B2 level) - Required
• Solid practical and theoretical knowledge of automotive technology.
• Strong analytical and reporting abilities.
• Experience using diagnostic tools (e.g., Diagbox, WiTech) and interpreting wiring diagrams.
• Strong customer focus and cost awareness.
• Excellent organizational and coordination skills within cross-functional teams.
• Effective communicator — both written and verbal — with strong interpersonal skills.
• Self-motivated and able to manage time and priorities independently.

OFFER

• Salary range: from €34.000 to €38.000, that will be defined depending on the level of adherence of the candidate to the job requirements
• Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL — CNEL code: CO10), and in particular with regard to the classification within the third professional area.

Location: Rivalta di Torino