After-Sales Digitalization Specialist

BYD EUROPE; Lombardia; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Team-building events

Lead European Zero Emissionstransition

Job summary

BYD Europe is seeking a skilled systems professional to advance after-sales digital transformation across our European network. You will gather requirements from dealers, design solutions, and lead the integration of DMS, SAP, WMS, OMS and related systems to improve service delivery.

The role emphasizes data-driven decision support, training, and ongoing optimization. English is the working language; Mandarin is a plus, with opportunities to influence the NEV ecosystem and decarbonization

Qualifications

• Bachelor's degree in Computer Science or related field.
• English required; Mandarin is a plus.
• 5+ years in system support, software development, or digital transformation.
• Experience with REST API, SOAP and system integration.

Responsibilities

• Analyze requirements and design solutions for after-sales processes.
• Implement and integrate DMS, SAP, WMS, OMS, and TIS.
• Develop reporting to support decision-making for frontline teams and management.
• Provide training and guidance to staff and dealers on digital systems.
• Drive continuous improvement in NEV after-sales tech and customer satisfaction.

Skills

Java

Python

C#

REST API

SOAP

Data analysis

System integration

Database management

English

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field

Tools

SAP

WMS

OMS

TIS

Job description

BYD Europe is seeking a skilled systems professional to advance after-sales digital transformation across our European network. You will gather requirements from dealers, design solutions, and lead the integration of DMS, SAP, WMS, OMS and related systems to improve service delivery.

The role emphasizes data-driven decision support, training, and ongoing optimization. English is the working language; Mandarin is a plus, with opportunities to influence the NEV ecosystem and decarbonization