Member operations intern

Bachecalavoro; Belfiore; On-site; EUR 6,100 - 7,300; Full time

Benefits offered by this job

Monthly internship allowance 600€

Discounts on properties in Europe

Growth opportunities

Job summary

The Social Hub in Belfiore is offering a Member Operations Intern role to support day-to-day coworking spaces, manage bookings, assist guests, and help the team optimize operations. You'll lead tours, troubleshoot on the fly, and ensure the space feels welcoming and well organized.

Ideal candidates are university students in the EU studying Hospitality, Business, Marketing, or related fields, fluent in Italian and English, with a can-do attitude, attention to detail, and comfort with

Qualifications

• University student in the EU; 39 hrs/week internship
• Fluent in Italian and English
• Organised and detail-oriented
• Able to work in a team and take initiative

Responsibilities

• Support day-to-day running of coworking spaces and rooftop
• Assist guests with bookings, towels, and space maintenance
• Respond to member queries related to facilities and access
• Help improve operational processes as we grow
• Lead tours of the space

Skills

Organised

Problem solving

Systems & tools savvy

Team player

Calm under pressure

Italian & English fluency

Education

EU university student

Tools

Booking platforms

Job description

Luogo di lavoro: Belfiore

Your Mission, Should You Choose to Accept It

Florence is alive with energy - and it's the seamless flow of our membership spaces that keeps everything moving. As our Member Operations Intern, you'll be the quiet engine behind the scenes, making sure everything from coworking desks to member queries gets handled with care and efficiency. Some days you'll be managing bookings and making sure the space looks and feels exactly right. Other days you'll be leading tours, troubleshooting on the fly, helping members access what they need or working with the team to tighten up how things run. No two shifts look the same - and that's exactly the point. If you're someone who notices the details others miss and loves the satisfaction of a well-run operation, you'll feel right at home here.

In Case YouDontKnowWhoWe Are (Ahem)

Known for being the rule breakers in hospitality, TSH is a fun,creativeand inspiring environment where everyone can work, stay,learnand play and most importantly - be themselves. As an employer we look,actand think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftopbarand eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy,Franceand Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You'll Be Doing

• Supporting the smooth day-to-day running of the coworking spaces and rooftop, including managing rooftop operations by assisting guests, providing towels, ensuring the area is clean, tidy, and well-organized, and delivering a warm and professional welcome to all visitors.
• Keeping an eye on the space - flagging maintenance issues, restocking, and making sure everything looks and feels great
• Assisting with member queries related to facilities and access
• Working with the team to improve operational processes as we grow
• Leading tours

What We're Looking For

• Highly organised with great attention to detail
• A practical problem-solver who takes initiative
• Comfortable with systems and tools (bonus if you've used coworking or booking platforms before)
• A team player who's happy to roll up their sleeves
• Cool under pressure when the space is busy

What You'll Get

• Hands-on operational experience in a growing membership business
• Exposure to how a club balances member experience with behind-the-scenes logistics
• A collaborative team that trusts you to get on with it

What You'll Have

• You are currently enrolled at a university within the EU
• You are studying Hospitality, Business, Marketing, Sales or a related field
• You bring a positive, hands-on attitude and enjoy meeting new people
• You are organized and comfortable juggling different tasks throughout the day
• You enjoy both teamwork and taking initiative when needed
• You are fluent in Italian and English. Extra languages are always a plus
• You are available for a full-time internship of 39 hours per week for 6 months

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future.
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organisations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth.
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn't depend on who negotiates best.

• A monthly internship allowance of 600€ (extracurricular internship)

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how werepresentourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation,religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.