Account Manager

The-Social-Hub; Milano; On-site; EUR 33,000 - 40,000; Full time

Benefits offered by this job

Discounts at properties in Europe

Certified B Corp

Learning and growth opportunities

Dynamic multi-national team

Job summary

The Social Hub is seeking a partner relations oriented sales professional to handle B2B accounts across business, education, and leisure, converting opportunities into bookings with speed and precision.

You will manage Salesforce data, collaborate with Revenue and Community teams, and own the end-to-end process from inquiry to contract, while maintaining top-notch partner relationships and market awareness.

Qualifications

• 2 to 4 years of operational sales experience within Meeting & Events or a Hotel setting.
• Post-secondary degree completed.
• Experience managing partner relationships and spotting upselling opportunities.
• Strong organizational skills and top‑tier attention to detail for handling contracts and rates.
• Hands-on experience using Salesforce or similar CRM tools.

Responsibilities

• Handle incoming requests and leads quickly to deliver competitive, winning offers.
• Build lasting relationships with business, education, and leisure partners to drive repeat bookings.
• Draft and process rate agreements, proposals, and contracts with sharp accuracy.
• Keep partner data clean and current in Salesforce and internal systems.
• Team up with Revenue, Reservations, and Community crews to align on rates and guest perks.
• Check in regularly with key accounts to spot renewal and upselling opportunities.
• Keep an eye on local market rates to keep our offers attractive and smart.
• Join in on local community events to keep our partner network thriving.

Skills

Sales experience

Partner relationships

Communication skills

Attention to detail

Education

Post-secondary degree

Tools

Salesforce

Job description

You are the operational powerhouse behind our partner relationships, making sure every commercial deal runs smoothly from start to finish. In this role, you will handle B2B accounts across business, education, and leisure, turning hot opportunities into confirmed bookings with speed and precision. You will spend your days keeping partners happy, managing Salesforce data, and working alongside our Revenue and Community teams to keep our spaces buzzing. We value speed, clear communication, and a practical mindset, giving you plenty of room to take ownership and grow your sales career. Our team thrives on collaboration and good energy, leaving room for you to bring your true self to work every day. Ready to show our partners how hospitality is really done?

In Case YouDon’tKnow WhoWeAre

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou’llDo

• Handle incoming requests and leads quickly to deliver competitive, winning offers.
• Build lasting relationships with business, education, and leisure partners to drive repeat bookings.
• Draft and process rate agreements, proposals, and contracts with sharp accuracy.
• Keep partner data clean and current in Salesforce and internal systems.
• Team up with Revenue, Reservations, and Community crews to align on rates and guest perks.
• Check in regularly with key accounts to spot renewal and upselling opportunities.
• Keep an eye on local market rates to keep our offers attractive and smart.
• Join in on local community events to keep our partner network thriving.

WhatYou’llHave

• You bring 2 to 4 years of operational sales experience within Meeting & Events or a Hotel setting under your belt.
• You hold a post-secondary degree.
• You have solid experience managing partner relationships and spotting upselling opportunities.
• You bring strong organizational skills and top-tier attention to detail for handling contracts and rates.
• You have hands-on experience using Salesforce or similar CRM tools.
• You bring excellent communication skills and a pragmatic, problem-solving mindset.

What We Offer

• Theopportunitytoworkat adynamic,multi-nationalcompany. Notjustanotherhotel -we’reagamechanginginnovator,challengingeveryconventionanddefiningthefuture
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chancetolearnandgrowinyourrolewiththepotentialforfuturegrowth
• Awesomediscountsinallourpropertiesin Europe andnotjustforyou,butalsoforyourfriendsandfamily!
• Awonderfulworkplacetocallhome, fullofevents,funcolleaguesandalltheotheramazingsalary/benefitsstuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.

• Salary range: 33.2K - 40K gross per year

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.