Member relations host

Bachecalavoro; Belfiore; Hybrid; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Team events

Job summary

The Social Hub Belfiore is looking for a friendly Member Relations Host to welcome guests, facilitate community events, and ensure the hub runs smoothly. You will turn daily interactions into lasting connections and foster an inclusive, lively atmosphere.

You should be fluent in Italian and English with hospitality experience, strong organizational skills, and the ability to stay calm during peak periods. Join a vibrant, multi-national team that values authenticity and growth.

Qualifications

• Solid background in hospitality or customer-facing spaces.
• Strong communication and problem-solving skills.
• Fluent in Italian and English; additional languages a plus.

Responsibilities

• Create a warm, inclusive vibe for members every day.
• Connect members based on interests and drive engagement.
• Host community events and tours to showcase the hub.
• Manage inquiries and bookings; keep spaces organized and welcoming.

Skills

Hospitality

Guest relations

Multilingual

Job description

Luogo di lavoro: Belfiore

Your Mission, Should You Choose to Accept It

Step into The Social Hub Belfiore, a buzzing hotspot in Florence packed with 539 rooms, commercial spaces, and a massive rooftop pool. As our Member Relations Host, you are the face of our community space and the primary connector for everyone who walks through the door. You will turn simple daily interactions into lasting relationships, keeping the space lively and operations smooth. From giving tours to hosting neighborhood events, you keep our member experience top-notch. Expect a supportive team, vibrant energy, and plenty of space to grow. Sound like your kind of vibe? Come join the team.

In Case You Don't Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You'll Do

• Create a warm, inclusive vibe where members feel supported and connected every day.
• Connect members based on shared interests and drive active community engagement.
• Host and champion community events, encouraging members to join in on the fun.
• Give engaging tours to potential new members and showcase everything our hub has to offer.
• Manage daily hub operations, from inbox queries and mail to day-pass bookings.
• Keep membership spaces clean, organized, and ready for every shift.
• Share house guidelines clearly and answer member requests with confidence and warmth.

What You'll Have

• You bring a solid background in hospitality, ideally in hotels or customer-facing spaces.
• You have a natural gift for connecting with people and solving problems quickly.
• You bring fluency in Italian and English, and extra languages are a big plus.
• You have a hands‑on, "let's do this" mindset and stay calm during peak periods.
• You bring strong organizational skills and love juggling multiple tasks at once.
• You have the legal right to work in Italy (EU citizenship or a valid work permit).

What We Offer

• The opportunity to work at a dynamic, multi‑national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn't depend on who negotiate best.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.