Account Manager

Temu; Ancona; In loco; EUR 38.000 - 65.000; Tempo pieno

Descrizione del lavoro

Temu is seeking a highly motivated Account Manager to join our team. This role focuses on serving as the primary contact for sellers, helping with registration, compliance, listing support, and account management under guidance from global teams.

You will analyze seller pain points, collaborate with Legal, Compliance and Product to resolve escalations, and conduct training to promote best practices for account health and growth. Fluency in German and Mandarin is preferred.

Competenze

• 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.
• Strong problem-solving skills with the ability to navigate complex, ambiguous issues.
• Familiarity with compliance frameworks (e.g., product standards, tax documentation).
• Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines.
• Fluent in German and business level Mandarin preferred.

Mansioni

• Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams.
• Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
• Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.
• Analyze seller pain points and feedback to propose platform or workflow optimizations.
• Conduct training sessions to provide information support for sellers on best practices for account health and growth.
• Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Conoscenze

E-commerce operations

Account management

Seller support

Problem solving

Compliance knowledge

Descrizione del lavoro

Temu is seeking a highly motivated and experienced Account Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

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Account Manager Responsibilities

• Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams.
• Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
• Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.
• Analyze seller pain points and feedback to propose platform or workflow optimizations.
• Conduct training sessions to provide information support for sellers on best practices for account health and growth.
• Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Qualifications

• 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.
• Strong problem-solving skills with the ability to navigate complex, ambiguous issues.
• Familiarity with compliance frameworks (e.g., product standards, tax documentation).
• Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines.
• xlwpduy 5. Fluent in German and business level mandarin speaking is preferred.