Seller Success Manager - E-Commerce Operations

Temu; Pordenone; In loco; EUR 38.000 - 60.000; Tempo pieno

Descrizione del lavoro

Temu is seeking a highly motivated Account Manager to join our team. You will serve as the main contact for sellers, addressing registration, compliance, listing support, and account management with clear guidance from global teams.

The role requires 3+ years in e-commerce operations or seller support, preferably on a marketplace or cross-border platform. Fluency in German and business-level Mandarin is preferred, with a proactive, detail-oriented approach to high-volume inquiries.

Competenze

• 3+ years of experience in ecommerce operations, account management, or seller support.
• Familiar with marketplace or cross-border platforms.
• Fluent in German and business-level Mandarin preferred.
• Strong problem-solving skills and ability to handle high-volume inquiries.
• Familiarity with compliance frameworks and tax documentation.

Mansioni

• Serve as the primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management.
• Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps.
• Collaborate with Legal, Compliance, Product to support seller escalations and process improvements.
• Analyze seller pain points and feedback to propose platform/workflow optimizations.
• Conduct training sessions to provide information support for sellers on best practices for account health and growth.
• Track seller performance metrics and report trends to leadership.

Conoscenze

Account management

Seller support

E-commerce operations

Problem solving

Data analysis

Stakeholder collaboration

Training delivery

Multilingual communication

Descrizione del lavoro

Temu is seeking a highly motivated Account Manager to join our team. You will serve as the main contact for sellers, addressing registration, compliance, listing support, and account management with clear guidance from global teams.

The role requires 3+ years in e-commerce operations or seller support, preferably on a marketplace or cross-border platform. Fluency in German and business-level Mandarin is preferred, with a proactive, detail-oriented approach to high-volume inquiries.