Account Manager

Lely Italia; Colturano; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Open work environment

Personal development

Lely Academy

Job summary

Lely Italia is seeking an Account Manager within the Distribution Channel Development team. You will be the first contact for the Lely Centers in your area, aligning commercial and service priorities into a single approach and supporting the growth and performance of our premium distribution channel.

You will work closely with Lely Center Managers, Sales Managers and Service Managers, reporting to the Manager DCD.

Qualifications

• Strong commercial focus and drive to continuously develop in both small and large businesses.
• Solid background in business management and experience in account management, network development or comparable commercial role.
• Excellent communication skills with the ability to challenge, persuade and influence stakeholders while building partnerships.
• Strong technical and market understanding to support tactical and strategic decision-making.
• Familiarity with CRM, ERP and other sales, service and order-management tools.
• Willingness to travel regularly; knowledge of agriculture/dairy environment is a plus; English at an intermediate level.

Responsibilities

• Act as the main liaison between the Manager Propositions team and the Lely Centers, ensuring clear, centralized and streamlined communication.
• Engage regularly with Lely Center management teams, both on-site and online, to review development agendas, five-year plans, annual budgets and KPIs. Each Lely Center should be visited at least once per quarter.
• Support Lely Centers in achieving budget targets and strategic goals by steering on agreed KPIs, identifying performance gaps and translating them into relevant action plans.
• Provide input for Lely Center improvement plans and use CRM data and market insights to support annual budget targets and business development.
• Support the Manager DCD in creating and executing five-year development plans with Lely Centers, including clear goals, priorities and follow-up actions.
• Facilitate the development of Sales and Service resources with Business Team specialists, guide proposition-focused activities for targeted customer groups, and promote customer-centric practices that strengthen market share and NPS/Customer Experience.

Skills

Account management

Commercial mindset

Stakeholder management

CRM familiarity

English (intermediate)

Tools

CRM

ERP

Job description

A sustainable, profitable and enjoyable future for dairy farmers

by combining robotization, engineering and farmer knowledge. We believe in that.

That started 75 years ago with a dream of two brothers in Maassluis (The Netherlands). Since then, we have been an innovative leader in automated systems for dairy farmers around the world. With 2.300 specialized professionals, we are constantly working on new agricultural revolutions. We do this from our Campus in Maassluis, but also from other international offices. Together we have the goal: to make dairy farming interesting for the next generation.

About the role

As Account Manager within the Distribution Channel Development team, you are the first point of contact for the Lely Centers in your area. You connect Lely's commercial and service priorities into one aligned approach and support the medium- and long-term professionalization, growth and performance of our premium distribution channel. You work closely with Lely Center Managers, Sales Managers and Service Managers and report to the Manager DCD.

Your main activities

• Act as the main liaison between the Manager Propositions team and the Lely Centers, ensuring clear, centralized and streamlined communication.
• Engage regularly with Lely Center management teams, both on-site and online, to review development agendas, five-year plans, annual budgets and KPIs. Each Lely Center should be visited at least once per quarter.
• Support Lely Centers in achieving budget targets and strategic goals by steering on agreed KPIs, identifying performance gaps and translating them into relevant action plans.
• Provide input for Lely Center improvement plans and use CRM data and market insights to support annual budget targets and business development.
• Support the Manager DCD in creating and executing five-year development plans with Lely Centers, including clear goals, priorities and follow-up actions.
• Facilitate the development of Sales and Service resources with Business Team specialists, guide proposition-focused activities for targeted customer groups, and promote customer-centric practices that strengthen market share and NPS/Customer Experience.

We would like you to apply if you

• Have a strong commercial focus and the ability to drive continuous development in both small and large businesses.
• Have a solid background in business management and experience in account management, network development or a comparable commercial role.
• Have excellent communication skills and the ability to challenge, persuade and influence stakeholders while building strong partnerships.
• Have strong technical and market understanding to support sound tactical and strategic decision-making.
• Are comfortable working with CRM, ERP and other sales, service and order-management tools.
• Are willing to travel regularly. Knowledge of the agricultural or dairy environment is an advantage. An intermediate level of English is required.

Our offer

• An open work environment with flexible working hours
• A conducive environment that encourages personal development and growth
• Our Lely Academy with a variety of training programs

The position will be aligned with a predefined salary band, which will be disclosed to the candidate during the interview.

Our cluster is in Colturano (MI), and it supports the distribution network of Lely Centers in South-East Europe and Turkey.