2nd Level Field Technical Service Engineer

GEA Group; Parma; Hybrid; EUR 35,000 - 40,000; Full time

Job summary

GEA Group in Italy is seeking a Technical Service Support 2nd Level to provide robust technical assistance across the local R&C Service network. You will use CRM (C4C) to trigger corrective actions and coordinate with 3rd level in-house support, while handling claims and commissions for installed machines.

The ideal candidate has hands-on experience as a service mechanic, reads mechanical drawings, and communicates in English and Spanish.

Qualifications

• Experience as a service mechanic or similar roles (FAT/SAT or technical support).
• Basic knowledge of industrial electrical engineering is appreciated.
• Secondary School Diploma in Mechanical Engineering or similar.
• Fluency in English and Spanish (written and spoken).
• Ability to read and interpret mechanical drawings (and electrical diagrams).
• Knowledge of SAP is appreciated.

Responsibilities

• Provides 2nd level technical assistance to local R&C, initiating actions via CRM (C4C) and routing to 3rd level.
• Initiates and logs claims and complaints for full resolution on market issues for installed machines.
• Delivers 1st level mechanical services in Italy and abroad at predictive and proactive levels.
• Installs and commissions on simple and complex systems.
• Supports local R&C GEA Service or customers where no local service is available.
• Proposes technical solutions across the complete life cycle of machines.
• Provides training and guidelines for operating standards and service procedures.

Skills

Service mechanic experience

Technical support

Read drawings

English and Spanish

Education

Secondary School Diploma in Mechanical Engineering

Tools

SAP

Job description

GEA Group in Italy is seeking a Technical Service Support 2nd Level to provide robust technical assistance across the local R&C Service network. You will use CRM (C4C) to trigger corrective actions and coordinate with 3rd level in-house support, while handling claims and commissions for installed machines.

The ideal candidate has hands-on experience as a service mechanic, reads mechanical drawings, and communicates in English and Spanish.