Technical Service Support (2nd Level)

GEA Group; Parma; Hybrid; EUR 35,000 - 40,000; Full time

Job summary

GEA Group in Italy is seeking a Technical Service Support 2nd Level to provide robust technical assistance across the local R&C Service network. You will use CRM (C4C) to trigger corrective actions and coordinate with 3rd level in-house support, while handling claims and commissions for installed machines.

The ideal candidate has hands-on experience as a service mechanic, reads mechanical drawings, and communicates in English and Spanish.

Qualifications

• Experience as a service mechanic or similar roles (FAT/SAT or technical support).
• Basic knowledge of industrial electrical engineering is appreciated.
• Secondary School Diploma in Mechanical Engineering or similar.
• Fluency in English and Spanish (written and spoken).
• Ability to read and interpret mechanical drawings (and electrical diagrams).
• Knowledge of SAP is appreciated.

Responsibilities

• Provides 2nd level technical assistance to local R&C, initiating actions via CRM (C4C) and routing to 3rd level.
• Initiates and logs claims and complaints for full resolution on market issues for installed machines.
• Delivers 1st level mechanical services in Italy and abroad at predictive and proactive levels.
• Installs and commissions on simple and complex systems.
• Supports local R&C GEA Service or customers where no local service is available.
• Proposes technical solutions across the complete life cycle of machines.
• Provides training and guidelines for operating standards and service procedures.

Skills

Service mechanic experience

Technical support

Read drawings

English and Spanish

Education

Secondary School Diploma in Mechanical Engineering

Tools

SAP

Job description

GEA is one of the leading suppliers for the food and beverage processing industry and for a wide range of other process industries. Around 18,000 employees in over 60 countries contribute significantly to GEA’s success: join them! We offer interesting and challenging tasks, a positive working environment in international teams, and opportunities for personal development and growth in a global company.

The selected candidate for the Technical Service Support 2nd Level role:

• Guarantees 2nd level technical assistance towards the local R&C Service organization initiating corrective actions through usage of CRM (C4C) ticket system and support by distributing upon requirements 3rd level inhouse support
• Initiates and registers in Claims & Complaints system for full resolve on topics arising in the market on already installed machines.
• Provides1st level mechanical services in Italy and abroad on both predictive and proactive level.
• Does Installation & Commissioning on simple and complex systems.
• Support technically either local R&C GEA Service or end customers where no local GEA Service Support is available.
• Proposes technical solutions for problems emerging in all of the complete life cycle of the machines.
• Provides support and training guidelines for operating standards and Service procedures to both local as to customer Service teams.

Your profile and qualifications

The ideal candidate must have:

• A good experience as a service mechanic or similar roles (i.e. FAT / SAT expert or technical support).
• Basic knowledge of industrial electrical engineering is also appreciated.
• Secondary School Diploma in Mechanical Engineering or similar.
• Compulsory languages: English, Spanish (written and spoken). High Technical and Communication skills to interact with other internal departments.
• Ability to read and interpret technical drawings (mechanical drawings and possibly electrical diagrams.
• Knowledge of SAP tool is appreciated.

This role requires the availability for travel with a duration up to 5 continuous days and for approximately 50% of the annual working hours.Overseas if required may be up to 10 days.

The position falls under the Italian National Collective Labour Agreement (CCNL) for the Metalworking Industry, with job classification and level to be defined based on the candidate’s experience and skills.

The indicative gross annual salary range for this role is between €35,000 and €40,000, depending on experience, technical expertise, level of autonomy, and market alignment.

The overall compensation package may also include variable components and additional company benefits, which will be discussed during the selection process.

GEA is proudly certified as a Top Employer, confirming our commitment to employee well-being, development, and empowerment.

About GEA

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

GEA is certified as a Top Employer by the Top Employers Institute in 19 countries in APAC & Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability. Outside APAC & Europe we are also certified in Colombia and Mexico.

We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.

GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.