Technical Service Support (2nd Level)

GEA Germany GmbH; Parma; In loco; EUR 35.000 - 40.000; Tempo pieno

Descrizione del lavoro

GEA Germany GmbH in Parma is seeking a skilled service mechanic to provide 2nd level technical assistance, install and commission systems, and support both local R&C Service teams and customers across markets. The role requires reading drawings and communicating with internal departments in English and Spanish, with travel up to 50% of the year.

The successful candidate will have a background in mechanical engineering, experience in FAT/SAT or technical support, and a willingness to work across

Competenze

• Proven experience as a service mechanic or similar role (FAT/SAT or tech support).
• Basic knowledge of industrial electrical engineering is a plus.
• Reading and interpreting mechanical drawings and possibly electrical diagrams.

Mansioni

• Provides 2nd level technical assistance to local R&C Service using CRM (C4C).
• Initiates and registers in Claims & Complaints system for full resolution.
• Delivers 1st level mechanical services in Italy and abroad.
• Performs installation and commissioning on simple and complex systems.
• Supports local R&C GEA Service or end customers where needed.
• Proposes technical solutions for lifecycle problems of machines.
• Gives training guidelines for operating standards and service procedures.

Conoscenze

Service mechanic experience

Mechanical engineering knowledge

Reading mechanical drawings

SAP knowledge

English communication

Spanish language basics

Formazione

Secondary School Diploma in Mechanical Engineering

Strumenti

SAP

Descrizione del lavoro

Responsibilities / Tasks

• Guarantees 2nd level technical assistance towards the local R&C Service organization initiating corrective actions through usage of CRM (C4C) ticket system and support by distributing upon requirements 3rd level inhouse support
• Initiates and registers in Claims & Complaints system for full resolve on topics arising in the market on already installed machines.
• Provides 1st level mechanical services in Italy and abroad on both predictive and proactive level.
• Does Installation & Commissioning on simple and complex systems.
• Support technically either local R&C GEA Service or end customers where no local GEA Service Support is available.
• Proposes technical solutions for problems emerging in all of the complete life cycle of the machines.
• Provides support and training guidelines for operating standards and Service procedures to both local as to customer Service teams.

Your Profile / Qualifications

• A good experience as a service mechanic or similar roles (i.e. FAT / SAT expert or technical support).
• Basic knowledge of industrial electrical engineering is also appreciated.
• Secondary School Diploma in Mechanical Engineering or similar.
• Compulsory languages: English, Spanish (written and spoken).
• High Technical and Communication skills to interact with other internal departments.
• Ability to read and interpret technical drawings (mechanical drawings and possibly electrical diagrams.
• Knowledge of SAP tool is appreciated.

This role requires the availability for travel with a duration up to 5 continuous days and for approximately 50% of the annual working hours.

Overseas if required may be up to 10 days.

The position falls under the Italian National Collective Labour Agreement (CCNL) for the Metalworking Industry, with job classification and level to be defined based on the candidate’s experience and skills.

The indicative gross annual salary range for this role is between €35,000 and €40,000, depending on experience, technical expertise, level of autonomy, and market alignment.

The overall compensation package may also include variable components and additional company benefits, which will be discussed during the selection process.

GEA is proudly certified as a Top Employer, confirming our commitment to employee well-being, development, and empowerment.

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.