Zonal Sales Manager

IndiaMART; Mumbai; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

IndiaMART in Mumbai is seeking a dynamic professional for a P&L management role focused on delivering world-class service to existing clients. Your primary goal will be to drive business growth through strategic marketing initiatives, upselling premium packages, and ensuring top-notch customer satisfaction.

This role demands expertise in client engagement, excellent communication skills, and a strong strategic mindset. The ideal candidate will lead a consultative service team to foster exceptional customer experiences while achieving sales targets.

Qualifications

• Expertise in client engagement and application of effective field sales strategies.
• Strong problem-solving ability with quick decision-making under pressure.
• Excellent verbal communication and active listening skills.
• Strategic mindset with the ability to identify and create new business opportunities.
• Proven team management and interpersonal capabilities.
• Skilled in data analysis, reporting, and performance tracking.
• Target-driven with a strong focus on achieving and exceeding goals.
• Demonstrated leadership with the ability to inspire and guide large teams.

Responsibilities

• Drive business growth for both topline and bottom-line in the Zone.
• Develop and execute the annual operating plan, including revenue and cost forecasting.
• Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members.
• Ensure timely delivery of services, maintaining high standards for client satisfaction.
• Analyze customer feedback to gather business intelligence and ensure high client satisfaction.
• Establish a robust system for maximizing customer retention.
• Recruit, train, and develop a proactive, consultative client servicing team.

Skills

Client engagement

Field sales strategies

Problem-solving

Verbal communication

Data analysis

Job description

Were looking for a dynamic professional to manage a P&L role focused on delivering a world-class service experience to existing customers. The position emphasizes upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team.

Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes.

Responsibilities

• Drive business growth for both topline and bottom-line in the Zone.
• Develop and execute the annual operating plan, including revenue and cost forecasting.
• Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members.
• Ensure timely delivery of services, maintaining high standards for client satisfaction.
• Analyze customer feedback to gather business intelligence, assess core service benefits, and ensure high client satisfaction.
• Establish a robust system for maximizing customer retention.
• Recruit, train, and develop a proactive, consultative client servicing team focused on delivering exceptional customer experiences.

Qualifications

• Expertise in client engagement and application of effective field sales strategies.
• Strong problem-solving ability with quick decision-making under pressure.
• Excellent verbal communication and active listening skills.
• Strategic mindset with the ability to identify and create new business opportunities.
• Proven team management and interpersonal capabilities.
• Skilled in data analysis, reporting, and performance tracking.
• Target-driven with a strong focus on achieving and exceeding goals.
• Demonstrated leadership with the ability to inspire and guide large teams.