Zonal Head / Regional Head

Fyndbridge Consulting Services; Chennai District, Coimbatore District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Fyndbridge Consulting Services is seeking a high-impact regional leader to drive sales, service excellence, and market development across the South region. You will own P&L for the zone, plan strategic sales initiatives, manage key accounts, and lead cross-functional teams to meet ambitious targets.

Responsibilities include establishing service standards, driving CX improvements, optimizing escalations, generating demand with marketing support, and ensuring governance and compliance across zonal

Qualifications

• Strong ability to develop and execute regional sales plans.
• Proven leadership and team development skills.
• Solid financial understanding and budgeting awareness.
• Experience managing the complete customer lifecycle from lead to post-sales.
• Excellent negotiation and stakeholder management abilities.

Responsibilities

• Sales & Revenue Generation: manage P&L, set regional targets, and oversee high-value accounts.
• Service & Support Excellence: establish service standards, improve CSAT/NPS, and handle escalations.
• Lead Generation & Market Development: drive demand generation and monitor market dynamics.
• Leadership, Governance & Compliance: mentor teams, manage OPEX/CAPEX, ensure policy compliance.

Skills

Strategic planning

Leadership

Financial acumen

Customer lifecycle management

stakeholder management

Job description

Location: South Region

Key Responsibilities

1. Sales & Revenue Generation

• P&L Ownership: Manage the complete P&L for the zone with accountability for revenue, profitability, and contribution margins.
• Strategic Sales Planning: Develop and execute annual and quarterly sales strategies aligned with corporate objectives; set targets and quotas for regional teams.
• Key Account Management: Oversee and personally manage high-value clients, strategic accounts, and large deals to strengthen long-term business partnerships.

2. Service & Support Excellence

• Operational Standards: Establish and monitor high standards for service delivery and customer support, ensuring achievement of SLAs and quality benchmarks.
• Customer Experience (CX): Drive initiatives to improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS) through feedback-driven service enhancements.
• Escalation Management: Serve as the final escalation point for critical service or support issues, ensuring timely and effective resolutions.

3. Lead Generation & Market Development

• Demand Generation: Lead and integrate Lead Generation activities in collaboration with the Marketing team to ensure a strong, qualified pipeline for the sales team.
• Market Intelligence: Continuously track market dynamics, competitor strategies, and economic trends to identify new opportunities, emerging segments, and regional expansion areas.

4. Leadership, Governance & Compliance

• Cross-Functional Leadership: Build, mentor, and inspire high-performing Sales, Service, and Support teams; foster a culture of collaboration, accountability, and high productivity.
• Budget Management: Manage regional OPEX and CAPEX to drive cost efficiency while maximizing profitability.
• Compliance: Ensure adherence to organizational policies, statutory regulations, and ethical standards across all zonal operations.

Skills

• Strong strategic planning and execution capabilities
• Excellent leadership and team development skills
• Strong financial and business acumen
• Experience managing the complete customer lifecyclefrom Lead Generation to Post-Sales Support
• Exceptional stakeholder management and negotiation abilities