Zoho Functional Consultant / Business Analyst

Linztechnologies; Chennai District; On-site; INR 1,000,000 - 1,700,000; Full time

Job summary

A tech solutions company based in Chennai seeks a Zoho Functional Consultant / Business Analyst. The role focuses on collaborating with clients to gather requirements and customize Zoho CRM solutions. Ideal candidates will excel in communication and possess hands-on analytical skills. Responsibilities include training users, optimizing solutions, and ensuring seamless integration with other applications. Candidates with prior CRM or ERP implementation experience will be preferred.

Qualifications

• Strong written and verbal communication skills.
• Experience in hands-on analysis of customer needs.
• Ability to act independently and drive tasks to resolution.
• Is confident, articulate, succinct, professional and has sound judgment and critical thinking skills.
• Self-Motivated and Tenacious with excellent follow through skills.
• Ability to act independently, take initiative and drive tasks and issues to resolution.
• Business automation and workflow process development desirable.
• Prior knowledge of Any CRM or ERP or HR or Payroll is preferable.
• CRM / ERP software IMPLEMENTATION experience is an added advantage

Responsibilities

• Collaborate with clients to gather business process requirements.
• Develop customized solutions using Zoho CRM.
• Provide training and support to end-users.
• Integration: Integrate Zoho CRM with third-party applications for seamless data flow.
• Training: Provide training and support to end-users for Zoho CRM and related apps.
• Testing: Thoroughly test configured solutions for accuracy and reliability.
• Optimisation: Monitor performance and implement improvements for efficiency.
• Troubleshooting: Investigate and resolve Zoho CRM related issues.
• Client Communication: Maintain clear updates with clients throughout implementation.
• Documentation: Create detailed documentation of configurations and processes.

Skills

Strong English communication skills

Hands-on analysis

Critical thinking

Self-motivated and tenacious

Business automation knowledge

Independent working

Workflow automation

CRM/ERP knowledge

Tools

Zoho CRM

Any CRM or ERP software

Job description

Zoho Functional Consultant / Business Analyst

Requirements Gathering: Collaborate with clients to understand their business processes, objectives, and challenges. Conduct in-depth requirements gathering sessions to identify their CRM and other software needs.

Solution Design: Develop customised solutions using Zoho CRM and other Zoho applications to meet the client's specific business requirements. Create detailed functional and technical documentation.

Configuration and Customisation: Configure and customise Zoho CRM to align with the client's business processes. This includes creating custom modules, workflows, fields, and reports.

Integration: Integrate Zoho CRM with other third-party applications, ensuring seamless data flow and system interoperability.

Training: Provide training and support to end-users, enabling them to effectively utilise Zoho CRM and associated applications.

Testing: Conduct thorough testing of configured solutions to ensure they meet the client's requirements and are free of errors or issues.

Optimisation: Continuously monitor and evaluate the performance of Zoho applications, identify areas for improvement, and implement optimisations to enhance efficiency and effectiveness.

Troubleshooting: Investigate and resolve technical issues and challenges related to Zoho CRM and other Zoho applications.

Client Communication: Maintain clear and open communication with clients throughout the implementation and optimisation process, providing updates and addressing their concerns.

Documentation: Create and maintain detailed documentation of the Zoho CRM configuration, customisation, and processes for reference.

Requirements

Preferred candidate profile

Strong English written and verbal communication skills are a must.

To lead with a hands-on approach a deep dive analysis of the customers' needs and requirements.

Is confident, articulate, succinct, professional and has sound judgment and critical thinking skills.

Self-Motivated and Tenacious with excellent follow through skills.

Ability to act independently, take initiative and drive tasks and issues to resolution.

Business automation and workflow process development desirable.

Prior knowledge of Any CRM or ERP or HR or Payroll is preferable.

CRM / ERP software IMPLEMENTATION experience is an added advantage