Zoho Consultant

GoldenLion; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading business solutions provider in Kolkata is looking for a Zoho Consultant (Techno-Functional) to join their team. The role involves interacting with clients to understand their requirements, customizing Zoho applications, and managing expectations to ensure project success. Candidates should have 2-5 years of experience in CRM consulting, excellent communication skills, and familiarity with the Zoho suite and HTML/CSS. This position offers a chance to contribute to improving operational efficiency for various businesses.

Qualifications

• 2-5 years experience as a CRM consultant.
• Successful implementation of CRM solutions.
• Excellent verbal and written communication skills.
• Hands-on experience with Zoho apps and third-party integrations is a plus.
• Exposure to other cloud-based business solutions is an advantage.
• Familiarity with HTML and CSS is desirable.

Responsibilities

• Interact with customers to understand their business process.
• Prepare a solution plan to meet customer needs.
• Configure and customize Zoho applications.
• Manage the expectation of the customer to ensure project success.
• Conduct requirement gathering and process mapping.
• Create walk-through videos.
• Deliver client demos and personalized training sessions.

Skills

CRM consulting

Communication skills

Zoho suite experience

HTML and CSS

Third-party integrations

HTML/CSS familiarity

Tools

Zoho CRM

Zoho Desk

Zoho Books

Job description

If you are passionate about what you do, then we have the right opportunity for you. Scroll down to see what we are looking for and apply if this excites you!

GoldenLion is seeking a Zoho Consultant (Techno-Functional) to join our Business Solutions Division. This team focuses on implementing industry-specific CRM and process automation solutions built on the Zoho platform, helping businesses improve operational efficiency.

Eligibility Criteria

• 2 – 5 years experience as a CRM consultant
• Successful track record of implementing CRM solutions
• Excellent verbal and written communication skills
• Hands‑on experience with Zoho suite of apps and third‑party integrations is a plus
• Exposure to other cloud‑based business solutions is an advantage
• Familiarity with HTML and CSS is desirable

Responsibilities

• Interact with customers to understand their business process
• Prepare a solution plan to meet the needs of the customer
• Configure and customize the Zoho suite of applications to map customers’ business process
• Manage the expectation of the customer to ensure project success
• Conduct requirement gathering and process mapping
• Create walk‑through videos
• Deliver client demos and personalized training sessions