Your voice. Their solution. Our team, Thane | Customer Support Executive

n Human Resources & Management Systems [ nHRMS ]; Thane; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Competitive salary

Close to home

Structured training

Clear growth path

Job summary

n Human Resources & Management Systems [ nHRMS ] in Thane invites a Customer Support Executive to be the voice of the brand, handling inbound and outbound calls and resolving customer issues on the first contact. The role requires 6 months to 5 years of calling or back-end support experience, clear English and Hindi communication, and Marathi as a strong advantage.

Rotational shifts, Sundays and holidays, and a structured training path are provided.

Qualifications

• 6 months to 5 years of experience in a calling, voice or back-end support role.
• Clear, confident communication in English and Hindi.
• Proficiency in English, Hindi and Marathi is a strong advantage.
• Basic computer skills: MS Office (Excel, Word, Outlook) and any CRM tool.
• Willingness to work rotational shifts, including Sundays and public and national holidays.
• Patience, a customer-first attitude, and a problem-solving mindset.

Responsibilities

• Handle inbound and outbound customer calls professionally and with empathy.
• Answer customer queries, resolve issues, and log interactions in the CRM.
• Follow up so each issue is closed and the customer is satisfied.
• Work with internal teams to resolve customer concerns quickly.
• Meet quality, call-handling and resolution targets.

Skills

Communication

Language proficiency

Multilingual advantage

Customer handling

Tools

CRM tool

MS Office

Job description

Your voice. Their solution. Our team, Thane

Role: Customer Support Executive
Location: Thane, Maharashtra (candidates from Thane or nearby areas preferred)
Experience: 6 months - 5 years
Salary: ₹3 LPA - ₹4 LPA
Employment Type: Full-time, rotational shifts

About the Role

Are you the person friends call when they need a problem sorted? We're looking for Customer Support Executives who enjoy talking to people, think on their feet, and get a customer's issue resolved on the first call. You'll be the voice of our brand and the first point of contact for our customers.

What You'll Do

• Handle inbound and outbound customer calls professionally and with empathy
• Answer customer queries, resolve issues, and escape when needed
• Log every interaction, ticket and follow-up accurately in the CRM
• Follow up so each issue is closed and the customer is satisfied
• Work with internal teams to resolve customer concerns quickly
• Meet quality, call-handling and resolution targets

Requirements

• 6 months to 5 years of experience in a calling, voice or back-end support role
• Clear, confident communication in English and Hindi
• Proficiency in English, Hindi and Marathi is a strong advantage. We have a dedicated opening for a trilingual candidate.
• Basic computer skills: MS Office (Excel, Word, Outlook) and any CRM tool
• Willingness to work rotational shifts, including Sundays and public and national holidays
• Patience, a customer-first attitude, and a problem-solving mindset

Benefits

• Competitive salary of ₹3-4 LPA
• Work close to home if you're from Thane or nearby
• Structured training and a supportive team
• A clear growth path in customer experience