Customer Service Executive / Sales Executive (BPO)

WorkzApp; Thane; On-site; INR 167,000 - 223,000; Full time

Benefits offered by this job

On-the-job training

Day shift 9:00 AM - 6:00 PM

Pickup/Drop facility from Thane

Career growth opportunities

Job summary

WorkzApp in Thane is hiring for Customer Service Executives and Sales Executives (BPO) to join a full-time team. You will handle customer interactions, support retention, and drive sales through upselling and cross-selling across processes.

Freshers are welcome; 0-3 years experience. Day shift 9 AM–6 PM with pickup/drop facility from Thane Station. Strong English communication and basic MS Office skills required, along with CRM familiarity and high-volume call handling.

Qualifications

• HSC or Graduation is mandatory.
• 0-3 years in customer service, BPO, sales, or related field; freshers welcome.
• Excellent verbal and written English communication skills.
• Ability to handle high-volume calls with patience and professionalism.
• Basic computer literacy and familiarity with MS Office applications.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Resolve customer queries and issues to maintain high satisfaction levels.
• Identify and implement customer retention strategies to reduce churn.
• Execute upselling and cross-selling techniques to increase customer lifetime value.
• Maintain accurate records of interactions and transactions in the CRM system.
• Meet or exceed daily, weekly, and monthly targets and KPIs.
• Collaborate with team members and supervisors to achieve departmental goals.
• Provide feedback to management on customer concerns and market trends.

Skills

English communication

Customer service

Communication skills

MS Office

Problem solving

Multilingual

CRM familiarity

Education

HSC or Graduation

Tools

CRM software

MS Office

Job description

# Customer Service Executive / Sales Executive (BPO)Leading BPO·Thane Full-time48h response guarantee ₹15,000 – ₹20,000/month 0-3 yearsResponds within 48 hours## About the roleAbout the Company We are a leading BPO (Business Process Outsourcing) organization specializing in customer service, retention, and sales processes. Our company serves diverse clients across multiple industries and is committed to delivering exceptional customer experiences through a dedicated team of professionals. We pride ourselves on providing a supportive work environment with structured career growth opportunities.Role Overview We are hiring multiple Customer Service Executives and Sales Executives for our Thane office on a full-time basis. This is an excellent opportunity for freshers and experienced BPO professionals to join our dynamic team. You will be responsible for handling customer interactions, managing retention initiatives, and driving sales through effective upselling and cross-selling strategies across various processes.Key Responsibilities • Handle inbound and outbound customer calls with professionalism and empathy • Resolve customer queries and issues efficiently while maintaining high satisfaction levels • Identify and implement customer retention strategies to reduce churn • Execute upselling and cross-selling techniques to increase customer lifetime value • Maintain accurate records of customer interactions and transaction details in the CRM system • Meet or exceed daily, weekly, and monthly performance targets and KPIs • Collaborate with team members and supervisors to achieve departmental goals • Provide feedback to management on customer concerns and market trendsMust-Have Skills • HSC or Graduation (mandatory) • 0-3 years of experience in customer service, BPO, sales, or related field (freshers welcome) • Excellent verbal and written English communication skills • Ability to handle high-volume calls with patience and professionalism • Basic computer literacy and familiarity with MS Office applications • Strong listening and problem-solving abilitiesGood to Have • Previous BPO or call center experience • Experience in sales, retention, or customer support roles • Knowledge of CRM systems and tools • Multilingual communication skills • Certification or diploma in customer service or salesWhat You Will Gain • Comprehensive on-the-job training in customer service best practices and sales techniques • Exposure to diverse customer segments and business processes • Development of professional communication and negotiation skills • Clear career progression pathways within the BPO industry • Work-life balance with day shift (9 AM - 6 PM) and convenient pickup/drop facility from Thane StationResume Keywords: Customer Service, BPO, Sales Executive, Customer Retention, Upselling, Cross-selling, Inbound Calls, Outbound Calls, Customer Support, CRM, Call Center, Communication Skills, Customer Satisfaction, Performance Targets, Customer Experience