Customer Support Executive (Voice Process) | TECH Mahindra

Tech Mahindra Limited; Chennai; On-site; INR 260,000 - 340,000; Full time

Job summary

Tech Mahindra in Chennai is seeking a Customer Support Associate for Voice process to handle both inbound and outbound calls and emails with a respectful, customer-first approach. Fluency in English and at least one local language is required, plus strong listening and problem-solving skills and the ability to document interactions accurately.

The role operates in fixed shifts (9am-6pm or 10am-7pm) with 6 days of work and a rotational week off, based at a Chennai office location with primary

Qualifications

• Handle inbound and outbound customer calls or emails professionally.
• Address customer queries with empathy and effective resolution.
• Communicate fluently in English and at least one native language.
• Deliver exceptional customer experience through active listening and problem-solving.
• Maintain service quality standards and process compliance.
• Accurately document customer interactions and resolutions.
• Ensure timely response and closure of customer concerns.

Responsibilities

• Handle inbound and outbound customer calls or emails professionally.
• Address customer queries with empathy and effective resolution.
• Communicate fluently in English and at least one native language.
• Deliver exceptional customer experience through active listening and problem-solving.
• Maintain service quality standards and process compliance.
• Accurately document customer interactions and resolutions.
• Ensure timely response and closure of customer concerns.

Skills

English fluency

Multilingual support

Active listening

Typing speed

Problem-solving

Customer focus

Education

Any Graduate

Any Postgraduate

Job description

Company - Tech Mahindra

Job Role - Customer Support Associate- Voice process

Job Location - Chennai (Work from Office)

Roles & Responsibilities

• Handle inbound and outbound customer calls or emails professionally.
• Address customer queries with empathy and effective resolution.
• Communicate fluently in English and at least one native language.
• Deliver exceptional customer experience through active listening and problem-solving.
• Maintain service quality standards and process compliance.
• Accurately document customer interactions and resolutions.
• Ensure timely response and closure of customer concerns.

Education

• Any Graduate
• Any Postgraduate

Work Schedule

• 6 Days Working
• 1 Rotational Week Off
• Fixed shift timings( 9am to 6pm & 10am to 7pm)

Work Location

Tech Mahindra Limited No. 90/B-1, SBC Tech Park, Madras Tiruvallur High Road, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058

Required Skills

• Excellent verbal and written communication skills in English.
• Neutral Indian accent preferred.
• Fluency in Kannada, Malayalam, or Hindi with English.
• Strong active listening and probing abilities.
• Good typing speed and accuracy.
• Ability to remain calm and diplomatic during customer interactions.
• Strong attention to detail and customer-focused approach.
• Excellent interpersonal and problem-solving skills

Salary Package

Language - Annual CTC - 2.60 LPA 3.40 LPA(Based on relevant Experience (BPO))

Hindi - Only experienced (min 1 yr relevant exp) required *