Customer Service Executive

Vrinda International; Maharashtra; On-site; INR 180,000 - 320,000; Full time

Job summary

Vrinda International in Thane (Central), India is hiring a Customer Service Executive to serve as the primary contact for clients in IT services. You will manage inquiries, resolve issues, and uphold service standards to reinforce client relationships.

This role focuses on voice-based interactions, requires basic CRM skills, and a customer-first mindset. You will collaborate with teams to deliver timely solutions and maintain thorough records.

Qualifications

• 6 months of customer-facing experience required.
• Proficient in CRM tools and processes.
• Strong verbal communication for voice support.
• Active listening and empathy to understand client concerns.
• Solid problem-solving and issue resolution skills.
• Experience handling voice workflows and service requests.

Responsibilities

• Manage incoming customer interactions through voice channels, ensuring professional and courteous engagement.
• Analyze and resolve client queries efficiently, providing accurate solutions to technical or service-related issues.
• Maintain up-to-date records of customer interactions and transaction history to support effective relationship management.
• Utilize active listening techniques to fully understand client needs and tailor responses accordingly.
• Identify potential problems and apply effective problem-solving strategies to prevent recurrence.
• Communicate complex information clearly and concisely to ensure customer understanding and satisfaction.

Skills

CRM proficiency

Verbal communication

Active listening

Empathy

Problem solving

Voice processes

Tools

CRM platforms

Job description

Thane (Central), India | Posted on 10/26/2026

Job Description

Customer Service Executive

Summary

We are seeking a dedicated Customer Service Executive to serve as the primary point of contact for our clients within the IT Services sector. In this vital role, you will be responsible for managing client interactions, addressing inquiries promptly, and ensuring a high standard of service delivery. This position is crucial for maintaining strong client relationships and upholding our reputation for excellence in support and communication.

Responsibilities

• Manage incoming customer interactions through voice channels, ensuring professional and courteous engagement.
  
• Analyze and resolve client queries efficiently, providing accurate solutions to technical or service-related issues.
  
• Maintain up-to-date records of customer interactions and transaction history to support effective relationship management.
  
• Utilize active listening techniques to fully understand client needs and tailor responses accordingly.
  
• Identify potential problems and apply effective problem-solving strategies to prevent recurrence.
  
• Communicate complex information clearly and concisely to ensure customer understanding and satisfaction.
  

Requirements

Requirements:

• Minimum of 6 months of relevant work experience in a customer-facing role.
  
• Proven proficiency in Customer Relationship Management (CRM) tools and processes.
  
• Strong verbal communication skills with the ability to articulate ideas clearly in a voice-based environment.
  
• Demonstrated ability to listen actively and empathize with customer concerns.
  
• Solid problem-solving capabilities to troubleshoot issues and find timely resolutions.
  
• Experience handling voice processes and managing customer service workflows.