Workspace Support Technician

HealthEdge Software, Inc.; Ernakulam; On-site; INR 300,000 - 550,000; Full time

Job summary

HealthEdge Software, Inc. is seeking an IT Hardware Deployment & Deskside Support Specialist to image, deploy, and configure company devices, onboard new hires, and manage hardware assets.

You will handle on-site deskside support, remote shipping for remote workers, asset CMDB tracking, and ensure secure disposal and compliance. This role requires 1–3 years of field services experience, Windows imaging, and familiarity with AV/conference room tech.

Qualifications

• 1–3 years of experience in field services, deskside support, or IT technician role.
• Hands-on imaging and deployment of Windows 10/11 laptops in a corporate environment.
• Familiarity with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices.
• Experience with asset tracking or CMDB tools.
• Ability to lift and transport equipment up to 50 lbs and work in a physical office/depot environment.

Responsibilities

• Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications.
• Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration.
• Perform hardware upgrades including memory, storage, and component replacements as needed.
• Execute device refresh and end-of-life replacement activities on a scheduled basis.
• Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts.
• Diagnose and repair hardware failures including component replacement and warranty coordination with vendors.
• Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting.
• Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting.
• Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team.
• Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition.
• Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team.
• Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures.
• Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards.
• Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns.
• Package and ship devices securely, tracking shipments and resolving logistics issues.
• Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix.
• Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory.
• Ensure secure data destruction and disposal procedures are followed for decommissioned equipment.
• Apply physical security controls including asset tagging, equipment labeling, and secure storage practices.
• Support audit and compliance activities related to physical asset inventory and disposal records.
• Maintain accurate service records for all hardware work orders, repairs, and deployments.
• Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures.
• Track warranty information, vendor contacts, and service agreements for managed hardware.

Skills

Imaging Windows 10/11 laptops

Asset tracking

CMDB tools

English communication

Lifting 50 lbs

Education

CompTIA A+ certification or equivalent

Tools

CMDB tools

MDM/UEM platforms

Conference room AV tech

Job description

Overview

What You'll Do

Hardware Deployment & Setup

• Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
• Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
• Perform hardware upgrades including memory, storage, and component replacements as needed
• Execute device refresh and end-of-life replacement activities on a scheduled basis

On-Site & Deskside Support

• Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
• Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
• Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
• Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
• Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team

Asset Management & Inventory

• Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
• Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
• Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
• Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards

Remote Employee & Shipping Support

• Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns
• Package and ship devices securely, tracking shipments and resolving logistics issues
• Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix
• Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory

Security & Compliance

• Ensure secure data destruction and disposal procedures are followed for decommissioned equipment
• Apply physical security controls including asset tagging, equipment labeling, and secure storage practices
• Support audit and compliance activities related to physical asset inventory and disposal records

Documentation

• Maintain accurate service records for all hardware work orders, repairs, and deployments
• Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures
• Track warranty information, vendor contacts, and service agreements for managed hardware

What You'll Bring

Required

• 1–3 years of experience in a field services, deskside support, or IT technician role
• Hands-on experience imaging and deploying Windows 10/11 laptops in a corporate environment
• Familiarity with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices
• Experience with asset tracking or CMDB tools
• Ability to lift and transport equipment (up to 50 lbs) and work in a physical office/depot environment
• Strong organizational skills and attention to detail – accuracy in asset records matters
• Good written and verbal English communication skills

Preferred

• Experience with MDM/UEM platforms for device enrollment and imaging
• Familiarity with conference room AV technology
• Experience coordinating hardware shipping and logistics for remote workers
• Exposure to ITAM or CMDB tools
• CompTIA A+ certification or equivalent
• Experience working in a global IT environment with multi-region hardware standards