Desktop Engineer L1

Iron Systems, Inc; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Iron Systems, Inc. seeks an experienced Desktop Support/Technical Support Engineer to deliver onsite and field services across Windows 10/11 environments.

You will manage imaging, OS deployments, hardware provisioning, and remote troubleshooting while coordinating with facility and equipment providers. Ideal candidates have 6–8 years in field services, strong networking basics, and experience with SCCM/Intune and OPK tools.

Qualifications

• 6 to 8 years of Field Services / Onsite Support experience.
• Good technical knowledge of Windows operating system (Windows 10 and 11).
• Knowledge on Microsoft Office 2016 (Office 365).
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
• Ability to perform remote troubleshooting and provide clear instructions.
• Experience in Handling Windows Imaging Project.
• Experience in software development, processes, and methods.
• Knowledge on basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
• Ability to organize workload for effective implementation.
• Ability to interact effectively at all levels with sensitivity to cultural diversity.
• Ability to adapt new product support as organization evolves.
• Knowledge on SCCM and Intune administration
• Knowledge on mass OS deployments
• Experienced in maintaining multiple OS image and hardware models
• Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
• Knowledge of PXE and DHCP functionality

Responsibilities

• Bulk refreshes (smarthands GLOPAS)
• Refresh PC support with individual user
• Management of existing Recycle cages at Customer sites
• Management of any existing Loaner lockers at Customer sites
• Coordination for Laptop provisioning to New starters
• Laptop configuration for New starters
• Assist with Problems - driver updates/patching/firmware
• BTO requirements
• Asset management
• Coordinate Asset repair and Break-fix with equipment provider
• Hardware storage utilizing Customer's on-site storage provisions
• Couriers/packaging utilizing Customer's on-site courier/packaging service
• Communicate designated points of contact at each site from Facility Management
• Coordinate goods receipt with on-site Facility Management
• Coordination and getting on-site assistance from Facility Management
• Desk setup/maintenance (In Country or FM)
• Hardware Troubleshooting (Mobile / Tablet)
• Software Troubleshooting (Mobile / Tablet)
• Issue handling
• Coordinate Ordering with Equipment/Service Provider
• Coordinate Returns with Equipment/Service Provider

Skills

Windows OS

Office 365

Remote troubleshooting

OS imaging

SCCM

Intune

OPK tools

Networking basics

Desktop support

Tools

SCCM

Intune

OPK tools

PXE

DHCP

nslookup

traceroute

ping

Job description

• Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
• PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
• Good technical knowledge of Windows operating system (Windows 10 and 11)
• Knowledge on Microsoft Office 2016 (Office 365)
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Ability to perform remote troubleshooting and provide clear instructions
• Experience in Handling Windows Imaging Project
• Experience in software development, processes, and methods
• Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
• Ability to organize workload for effective implementation.
• Ability to interact effectively at all levels with sensitivity to cultural diversity
• Ability to adapt new product support as organization evolves.
• Knowledge on SCCM and Intune administration
• Knowledge on mass OS deployments
• Experienced in maintaining multiple OS image and hardware models
• Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
• Knowledge of PXE and DHCP functionality

Job Description

• Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
• PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
• Good technical knowledge of Windows operating system (Windows 10 and 11)
• Knowledge on Microsoft Office 2016 (Office 365)
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Ability to perform remote troubleshooting and provide clear instructions
• Experience in Handling Windows Imaging Project
• Experience in software development, processes, and methods
• Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
• Ability to organize workload for effective implementation.
• Ability to interact effectively at all levels with sensitivity to cultural diversity
• Ability to adapt new product support as organization evolves.
• Knowledge on SCCM and Intune administration
• Knowledge on mass OS deployments
• Experienced in maintaining multiple OS image and hardware models
• Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
• Knowledge of PXE and DHCP functionality

Soft Skills:

• Strong interpersonal skills
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Able to handle unforeseen situations
• Excellent problem-solving and multitasking skills
• High level of acceptance
• Can drive value and its methodology
• Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
• Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
• Experience in the management of multi-discipline teams in distributed locations
• Demonstrable results in a business customer facing role, with a track record of delivering

Responsibilities

• Bulk refreshes (smarthands GLOPAS)
• Refresh PC support with individual user
• Management of existing Recycle cages at Customer sites
• Management of any existing Loaner lockers at Customer sites
• Coordination for Laptop provisioning to New starters
• Laptop configuration for New starters
• Assist with Problems - driver updates/patching/firmware
• BTO requirements
• Asset management
• Coordinate Asset repair and Break-fix with equipment provider
• Hardware storage utilizing Customer's on-site storage provisions
• Couriers/packaging utilizing Customer's on-site courier/packaging service
• Communicate designated points of contact at each site from Facility Management
• Coordinate goods receipt with on-site Facility Management
• Coordination and getting on-site assistance from Facility Management
• Desk setup/maintenance (In Country or FM)
• Hardware Troubleshooting (Mobile / Tablet)
• Software Troubleshooting (Mobile / Tablet)
• Issue handling
• Coordinate Ordering with Equipment/Service Provider
• Coordinate Returns with Equipment/Service Provider