Workspace Support Technician

HealthEdge; Ernakulam; On-site; INR 300,000 - 450,000; Full time

Job summary

HealthEdge is seeking an IT hardware technician to image, configure, and deploy laptops, desktops, and mobiles for new hires with standard build specs. You will provide deskside support for hardware issues and coordinate asset management across offices.

The role includes shipping hardware for remote staff, maintaining CMDB records, and supporting AV and network-related tasks as needed. Strong English communication is essential.

Qualifications

• 1–3 years in field services, deskside support, or IT technician role.
• Hands-on experience imaging and deploying Windows 10/11 laptops in a corporate environment.
• Familiarity with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices.
• Experience with asset tracking or CMDB tools.
• Ability to lift and transport equipment up to 50 lbs in a physical office/depot.

Responsibilities

• Image, configure, and deploy laptops, desktops, and mobile phones per HealthEdge standards.
• Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration.
• Perform hardware upgrades and component replacements as needed.
• Provide deskside support for hardware issues not resolved remotely.
• Maintain CMDB asset records and coordinate asset disposition and disposal.

Skills

Imaging laptops

Deskside support

Asset tracking

CMDB experience

Physical deployment

English communication

Tools

CMDB tools

MDM/UEM platforms

Ticketing systems

Job description

Overview

What You'll Do

Hardware Deployment & Setup

• Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
• Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
• Perform hardware upgrades including memory, storage, and component replacements as needed
• Execute device refresh and end-of-life replacement activities on a scheduled basis

On-Site & Deskside Support

• Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
• Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
• Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
• Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
• Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team

Asset Management & Inventory

• Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
• Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
• Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
• Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards

Remote Employee & Shipping Support

• Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns
• Package and ship devices securely, tracking shipments and resolving logistics issues
• Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix
• Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory

Security & Compliance

• Ensure secure data destruction and disposal procedures are followed for decommissioned equipment
• Apply physical security controls including asset tagging, equipment labeling, and secure storage practices
• Support audit and compliance activities related to physical asset inventory and disposal records

Documentation

• Maintain accurate service records for all hardware work orders, repairs, and deployments
• Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures
• Track warranty information, vendor contacts, and service agreements for managed hardware

What You'll Bring

Required

• 1–3 years of experience in a field services, deskside support, or IT technician role
• Hands-on experience imaging and deploying Windows 10/11 laptops in a corporate environment
• Familiarity with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices
• Experience with asset tracking or CMDB tools
• Ability to lift and transport equipment (up to 50 lbs) and work in a physical office/depot environment
• Strong organizational skills and attention to detail – accuracy in asset records matters
• Good written and verbal English communication skills

Preferred

• Experience with MDM/UEM platforms for device enrollment and imaging
• Familiarity with conference room AV technology
• Experience coordinating hardware shipping and logistics for remote workers
• Exposure to ITAM or CMDB tools
• CompTIA A+ certification or equivalent
• Experience working in a global IT environment with multi-region hardware standards