Desktop Engineer L1

Iron Systems, Inc

Hyderabad

On-site

INR 600,000 - 1,200,000

Full time

6 days ago

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Job summary

Iron Systems, Inc. in Hyderabad is seeking a Desktop Support Engineer with 6–8 years in Field Services/Onsite Support. You will support Windows 10/11, Office 365, imaging projects, and mass OS deployments while coordinating with multiple teams to resolve issues.

Responsibilities include PC refreshes, asset management, laptop provisioning, and HW/SW troubleshooting across sites, with strong communication and documentation skills essential for success.

Qualifications

6–8 years in Field Services / Onsite Support Services
Ability to perform remote troubleshooting and provide clear instructions
Experience in Windows OS (Windows 10/11) and Office 2016/Office 365
Experience in Windows Imaging Project and OS deployment processes
Knowledge of basic networking and troubleshooting tools (nslookup, traceroute, ping)
Ability to coordinate with multiple teams for quick resolutions
Experience with OEM Pre-installation Kit (OPK) tools and hardware management

Responsibilities

Bulk refreshes (smarthands GLOPAS)
Refresh PC support with individual user
Management of existing Recycle cages at Customer sites
Management of Loaner lockers at Customer sites
Coordination for Laptop provisioning to new starters
Laptop configuration for new starters
Assist with driver updates/patching/firmware
Asset management
Coordinate asset repair and break-fix with equipment provider
Hardware storage at on-site storage provisions
Couriers/packaging using on-site service
Communicate designated points of contact at each site from Facility Management
Coordinate with on-site Facility Management for goods receipt
Desk setup/maintenance (In Country or FM)
Hardware Troubleshooting (Mobile/Tablet)
Software Troubleshooting (Mobile/Tablet)
Issue handling
Coordinate ordering with equipment/service providers
Coordinate returns with equipment/service providers

Tools

SCCM administration

Intune administration

OPK tools

PXE & DHCP

Windows imaging

Mass OS deployments

Job description

Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
Good technical knowledge of Windows operating system (Windows 10 and 11)
Knowledge on Microsoft Office 2016 (Office 365)
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Ability to perform remote troubleshooting and provide clear instructions
Experience in Handling Windows Imaging Project
Experience in software development, processes, and methods
Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
Ability to organize workload for effective implementation.
Ability to interact effectively at all levels with sensitivity to cultural diversity
Ability to adapt new product support as organization evolves.
Knowledge on SCCM and Intune administration
Knowledge on mass OS deployments
Experienced in maintaining multiple OS image and hardware models
Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
Knowledge of PXE and DHCP functionality

Job Description

Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
Good technical knowledge of Windows operating system (Windows 10 and 11)
Knowledge on Microsoft Office 2016 (Office 365)
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Ability to perform remote troubleshooting and provide clear instructions
Experience in Handling Windows Imaging Project
Experience in software development, processes, and methods
Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
Ability to organize workload for effective implementation.
Ability to interact effectively at all levels with sensitivity to cultural diversity
Ability to adapt new product support as organization evolves.
Knowledge on SCCM and Intune administration
Knowledge on mass OS deployments
Experienced in maintaining multiple OS image and hardware models
Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
Knowledge of PXE and DHCP functionality

Soft Skills:

Strong interpersonal skills
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Able to handle unforeseen situations
Excellent problem-solving and multitasking skills
High level of acceptance
Can drive value and its methodology
Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
Experience in the management of multi-discipline teams in distributed locations
Demonstrable results in a business customer facing role, with a track record of delivering