Desktop Support Specialist

Kapston Services; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Kapston Services is seeking a skilled Desktop Support Technician to manage IT assets, deploy workstations, and enforce security policies for a busy environment in Hyderabad. You will administer Google Workspace or Microsoft 365, assist users on Windows and macOS, and resolve connectivity and endpoint issues with a customer-first approach.

You will support a fast-paced Call Center, configure devices for new hires, and maintain accurate records of licenses and inventory while collaborating with IT

Qualifications

• 4+ years in Desktop Support, Helpdesk, or IT Technician roles.
• Strong administration and support experience with Google Workspace or Microsoft 365.
• Expert troubleshooting across Windows and macOS environments.
• Solid networking troubleshooting (TCP/IP, DNS, DHCP) and VPN basics.
• Experience supporting a fast-paced startup or high-volume Call Center.
• Excellent verbal and written communication with customer focus.

Responsibilities

• Manage the entire inventory of IT assets including laptops, desktops, monitors, peripherals, etc.
• Configure, prepare, and deploy workstations for new hires; secure offboarding deprovisioning.
• Maintain real-time records of asset assignments, inventory, and licensing.
• Set up and manage user accounts and access rights across platforms.
• Ensure endpoints adhere to security policies, including antivirus & patch management.
• Diagnose and resolve hardware, software, network, printer, and peripheral issues.
• Address IT needs for Call Center environments, including headset and softphone setup.
• Install and maintain office printers, scanners, and conference room A/V equipment.
• Install, configure, test, and maintain OS, applications, and management tools.
• Troubleshoot LAN/WLAN issues to ensure reliable end-user connectivity.
• Provide timely support to end-users and coordinate with other IT teams when needed.

Skills

Desktop support

Windows

macOS

Networking

Google Workspace

Microsoft 365

Customer service

Tools

MDM / RMM

Job description

Job Responsibilities

• 1. Manage the entire inventory of IT assets including laptops, desktops, monitors, peripherals, etc.
• 2. Configure, prepare, and deploy workstations (Windows/macOS) for new hires. Ensure secure asset retrieval and account deprovisioning during offboarding.
• 3. Maintain accurate, real-time records of asset assignments, inventory, and licensing in the asset management system.
• 4. Set up and manage user accounts, group policies, and access rights across various platforms (e.g., Google Workspace/Microsoft 365, internal systems).
• 5. Ensure all endpoints adhere to the company's security policies, including antivirus deployment, patch management, and necessary security configurations.
• 6. Diagnose and resolve hardware, software, network connectivity, printer, and peripheral issues in a timely manner.
• 7. Address unique IT needs for the Call Center environment, including headset configurations, softphone setup, and specialized application access.
• 8. Install and maintain office printers, scanners, and conference room A/V equipment.
• 9. Install, configure, test, and maintain operating systems, application software, and system management tools
• 10. Ensure all endpoints adhere to the company's security policies, including antivirus deployment, patch management, and necessary security configurations.
• 11. Troubleshoot basic LAN/WLAN issues, ensuring reliable connectivity for end-users.

Skills & Requirements

• 1. Minimum of 4+ years of experience in a dedicated Desktop Support, Helpdesk, or IT Technician role.
• 2. Strong administration and support experience with either Google Workspace or Microsoft 365.
• 3. Expert-level knowledge of troubleshooting and configuring both Windows and macOS environments.
• 4. Proven ability to troubleshoot network connectivity (TCP/IP, DNS, DHCP), VPNs, and basic wireless issues.
• 5. Previous experience supporting a fast-paced startup environment or high-volume Call Center operations.
• 6. Excellent verbal and written communication skills with a strong customer service orientation.
• 7. Experience with Mobile Device Management (MDM) or Remote Monitoring and Management (RMM) solution