IT Technical Senior Specialist

UL Solutions; Gurugram District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

UL Solutions in Gurugram, India, is seeking an IT Technical Senior Specialist to provide enterprise IT support, maintain devices and collaboration systems, and partner with global teams. You will manage imaging, deployments, asset lifecycle, and incident resolution, while ensuring secure, reliable end-user experiences.

Responsibilities include supporting Windows 11, Teams Rooms, and networked infrastructure, with emphasis on documentation and ongoing improvements.

Qualifications

• Bachelor's degree in IT/CS/engineering or related field.
• 7–8 years of experience in enterprise IT environments.
• Experience supporting Windows 11 in an enterprise setting.
• Hands-on deployment, imaging, lifecycle management, and hardware troubleshooting.
• Familiarity with ServiceNow and Active Directory.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, and enterprise apps across onsite and remote environments.
• Manage device lifecycle activities including provisioning, imaging, upgrades, refreshes, and asset recovery.
• Support conference room and collaboration technologies such as Teams Rooms.
• Troubleshoot hardware, software, OS, network, and infra issues.
• Coordinate with internal IT teams and external vendors to resolve incidents and maintain standards.
• Assist onboarding, office moves, rollouts, and end-user technology initiatives.
• Document procedures, assets, incidents, and service requests using ITSM tools.
• Contribute to continuous improvement for efficiency and user experience.

Skills

Problem-solving

Customer service

Communication

Documentation

Organizational skills

Independent / self-driven

Multi-tasking

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline

Tools

ServiceNow

Active Directory

Microsoft Teams Rooms

Networking fundamentals

Server infrastructure

Endpoint security

Asset management

Vendor coordination

Deployment & imaging

Job description

Role Summary

The IT Technical Senior Specialist provides technical support across end-user computing, workplace technology, and core IT infrastructure services. This role is responsible for maintaining and supporting enterprise devices, collaboration technologies, and business-critical IT systems while ensuring a secure, reliable, and seamless user experience. The position partners with global IT teams, business stakeholders, and vendors to support day-to-day operations and technology initiatives.

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, and enterprise applications across onsite and remote environments.
• Manage device lifecycle activities, including provisioning, imaging, deployment, upgrades, refreshes, and asset recovery.
• Support conference room and collaboration technologies, including audio/video systems, meeting room solutions, and workplace technology platforms.
• Troubleshoot and resolve hardware, software, operating system, network connectivity, and infrastructure-related issues.
• Coordinate with internal IT teams and external vendors to resolve incidents, perform repairs, and maintain technology standards.
• Support onboarding, office moves, technology rollouts, and other end-user technology initiatives.
• Maintain accurate documentation of technical procedures, assets, incidents, and service requests using IT service management tools.
• Contribute to continuous improvement initiatives that enhance operational efficiency and the overall end-user experience.

Preferred Qualifications

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 7-8 years of experience supporting enterprise IT environments, workplace technologies, or IT operations.

Technical Skills

• Experience supporting Windows 11 in an enterprise environment.
• Hands-on experience with device deployment, imaging, lifecycle management, software installation, and hardware troubleshooting.
• Familiarity with ServiceNow, Active Directory.
• Experience supporting conference room and collaboration technologies, including Microsoft Teams Rooms,
• Working knowledge of networking fundamentals, server infrastructure, endpoint security, and enterprise IT systems.
• Experience with asset management, vendor coordination, and technology refresh or deployment programs.

Professional Competencies

• Strong problem-solving and troubleshooting skills.
• Excellent customer service and stakeholder management abilities.
• Strong communication, documentation, and organizational skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.