Work Force Manager PMO

Crisil; Maharashtra; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Crisil is seeking an experienced Workforce Manager to lead PMO operations across large-scale programs in India. You will own workforce planning, governance, bench management, and cost optimization to ensure scalable delivery.

The role demands strategic foresight and operational rigor to drive efficiency and value across engagements. You will lead staffing value chain activities from acquisition to deployment, manage budgets, and collaborate with executives to align workforce strategy with client

Qualifications

• Experience in workforce planning and capacity management.
• Bench management and redeployment strategies experience.
• L&D program design and execution experience.
• R&D initiative tracking and ROI reporting.
• Delivery governance frameworks and compliance familiarity.
• Cost management and financial oversight skills.
• Risk and issue management capabilities.
• Stakeholder engagement and executive communication skills.
• Leadership and people management experience.

Responsibilities

• Forecast demand and manage capacity to align staffing with delivery needs.
• Optimize bench utilization and redeploy resources for client engagements.
• Drive training programs, certifications, and skill readiness aligned to client demand.
• Monitor innovation initiatives and measure ROI of R&D efforts.
• Establish governance frameworks, KPIs, and compliance standards for delivery excellence.
• Oversee end-to-end staffing processes from talent acquisition to deployment.
• Oversee budgets and optimize workforce costs for efficiency.
• Collaborate with executives, delivery managers, and clients to align workforce strategies.
• Identify, mitigate, and escalate risks impacting workforce or delivery outcomes.
• Mentor teams, foster collaboration, and build a high-performance culture.

Skills

Workforce planning

Bench management

L&D management

R&D tracking

Delivery governance

Staffing value chain

Cost management

Risk & issue management

Leadership

Job description

We are looking for an experienced Workforce Manager to lead PMO operations across large-scale programs. The role requires expertise in workforce planning, governance, and delivery oversight, with a strong focus on bench management, staffing value chain optimization, and cost efficiency. The ideal candidate will combine operational rigor with strategic foresight to ensure organizational scalability and delivery excellence.

Key Responsibilities

• Workforce Planning: Forecast demand, manage capacity, and align staffing with delivery needs.
• Bench Management: Optimize bench utilization, redeployment, and readiness for client engagements.
• L&D Management: Drive training programs, certifications, and skill readiness aligned to client demand.
• R&D Tracking: Monitor innovation initiatives, track adoption, and measure ROI of R&D efforts.
• Delivery Governance: Establish governance frameworks, KPIs, and compliance standards for delivery excellence.
• Staffing Value Chain: Manage end-to-end staffing processes from talent acquisition to deployment.
• Cost Management: Oversee budgets, optimize workforce costs, and ensure financial efficiency.
• Stakeholder Management: Collaborate with executives, delivery managers, and clients to align workforce strategies.
• Risk & Issue Management: Identify, mitigate, and escalate risks impacting workforce or delivery outcomes.
• Leadership: Mentor teams, foster collaboration, and build a high-performance culture.

Must-Have Skills

• Workforce planning and capacity management
• Bench management and redeployment strategies
• L&D program design and execution
• R&D initiative tracking and reporting
• Delivery governance and compliance frameworks
• Cost management and financial oversight
• Risk and issue management
• Stakeholder engagement and executive communication
• Leadership and people management

Nice-to-Have Skills

• GenAI Adoption: Applying AI tools for workforce analytics and PMO automation.
• Agile & SAFe Practices: Scaling agile frameworks across programs.
• Global Delivery Exposure: Managing distributed teams across geographies.
• Domain Knowledge:BFSI, retail, or healthcare delivery models.
• Advanced Negotiation: Vendor and contract management expertise.