Workforce Planning Analyst

nimble solutions; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

nimble solutions in Hyderabad is seeking a Workforce Planning Analyst to collect, analyze, and present data to shape strategic talent plans. This role will work closely with Human Resources and business leaders to implement workforce planning initiatives that drive success, aligning with business objectives.

The position involves capacity planning for international teams, developing a consistent framework, and owning Prohance productivity tooling.

Qualifications

• Relevant degree and strong data analysis and reporting skills.
• Experience with dashboards and KPI analysis in HR/workforce planning.
• Proficiency with Excel and data visualization tools like Power BI.

Responsibilities

• Monitor operational performance, productivity, and SLA adherence.
• Prepare daily, weekly, and monthly operational reports and dashboards.
• Analyze staffing trends, workflow performance, and operational metrics.
• Support implementation and adoption of workflow automation solutions.
• Coordinate with cross-functional and offshore teams for operational alignment.
• Track project milestones, operational risks, and reporting requirements.
• Support governance meetings and operational reviews.
• Maintain documentation including SOPs, trackers, and reporting templates

Skills

Data analysis

Excel

Reporting

Power BI

KPIs

Communication

Education

Bachelor's degree in business, analytics, or related field

Tools

HR software

Workforce planning tools

Job description

Job Description

Description

The Workforce Planning Analyst will be responsible for collecting, analyzing and presenting workforce data to develop strategic plans that ensure the organization has the right skills and talent to meet its business objectives. This position will work closely with Human Resources and business leaders to implement workforce planning initiatives that drive success.

Responsibilities

Key Responsibilities

• Monitor operational performance, productivity, and SLA adherence.
• Prepare daily, weekly, and monthly operational reports and dashboards.
• Analyze staffing trends, workflow performance, and operational metrics.
• Support implementation and adoption of workflow automation solutions.
• Coordinate with cross-functional and offshore teams for operational alignment.
• Track project milestones, operational risks, and reporting requirements.
• Support governance meetings and operational reviews.
• Maintain documentation including SOPs, trackers, and reporting templates

Stakeholder Management

• Coordinate with offshore and cross-functional teams to ensure smooth execution.
• Communicate operational risks, delays, and improvement opportunities proactively.
• Support governance meetings and operational review.

Workforce Optimization/Capacity Planning

• Owns overall capacity planning for international team. This includes tracking initiatives in HR/Operations to improve retention/productivity.
• Partner with VP of Analytics on preparing and configuring the COGs modeling as part of capacity planning.
• Develop and guide a consistent workforce planning framework for international team
• Product Owner of Prohance, productivity management tool.
• Owns and managing the vendor relationship, partnership with leadership to drive adoption, proactive communication usage and identify areas of focus for leadership.
• Leverage productivity KPIs and metrics to provide insight into capacity planning and share insights with leadership.
• Manage the implementation of short-term and long-term workforce planning initiatives, to ensure the business has the right mix of skills and expertise to meet current and future demands.
• Analyze workforce data, trends, and metrics to make data-driven decisions in the development of workforce strategies, understanding how changes in the workforce may impact different areas of the business.
• Ensure cleanliness of position control for nimble international positions.
• Track against budget aligning and capturing approvals for roles outside of budget.
• Extract and consolidate business change drivers and present to RCM leadership, CHRO, and key stakeholders.
• Participate in broader projects associated with workforce optimization and transformation.

Strategic Planning

• Lead facilitated discussions and sessions with leaders regarding workforce planning process, working closely with leaders to optimize resource allocation and utilization.
• Partner with HR to provide insights into workforce programs and initiatives to enhance employee engagement and retention, establishing client focused solutions and continuous quality improvement.
• Collaborate with cross-functional teams to align staffing levels with production goals and service delivery requirements, developing contingency plans to address unexpected fluctuations in staffing needs.
• Partner with HR, hiring managers, and other stakeholders to gather information and insights to support short-term and long-term strategic workforce plans.
• Manage and facilitate change with department leadership teams through the implementation of proactive strategies and workforce plans.
• Oversee the operationalization of workforce plans through organizational change, continuous improvements, and change management.
• Identify challenges within the workforce planning process and employ effective solutions.
• Lead, liaise or participate in projects initiated by workforce planning outcomes.
• Ensure workforce planning practices comply with legal requirements company policy.
• Report on workforce planning initiatives, news, and updates in a clear and timely manner to the RCM leadership and CHRO, outlining progress, themes, and outcomes. Forecasting, Data Analysis, and Continuous Improvement

Forecasting, Data Analysis, and Continuous Improvement

• Implement forecasting models to predict future workforce scenario planning based on business needs, historical data, and industry trends.
• Collaborate with department leaders to understand upcoming projects, operational goals, and changes in workflow that will affect and inform on workforce planning scenarios related to staffing requirements and fluctuations in demand.
• Create workforce plans to address talent gaps and anticipate future skills requirements, aligned with company imperatives and objectives.
• Partner regularly with department leadership to identify key roles, developing future-focused action plans that ensure continuity of service and leadership.
• Manage the analysis of team member data to determine workforce trends and needs around recruitment, retention, retirements, turnover etc.
• Lead initiatives to enhance workforce planning processes and methodologies regularly.
• Define and measure success metrics that provide strategic insight and measure change progress.
• Evaluate the effectiveness of existing forecasting tools and systems, recommending and implementing improvements.

Requirements

Qualifications

• Bachelors degree in business, business, analytics, or a related field
• 1-4 years of experience in Workforce Management, Reporting.
• Strong data analysis, excel and reporting skills
• Proficient in using HR and workforce planning software.
• Strong communication, analytical and collaboration skills
• Experience with dashboards, operational metrics, and KPI analysis.
• Exposure to Power BI, automation tools, or workflow platforms is a plus.

Key Competencies

Drives Results. Consistently achieves results, even under difficult circumstances; fosters a sense of urgency in the team for reaching goals and meeting deadlines; readily takes action on challenges, identifies, and seizes new opportunities; leads others to persist despite setbacks or obstacles; establishes clear responsibilities and processes for monitoring work and measuring results.

Communicates Effectively. Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; encourages the open expression of diverse ideas and opinions; picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit.

Quality Decision-making. Makes sound decisions, even in the absence of complete information; considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.

Customer Focus. Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers messaging and solutions that meet customer expectations.

Location: Onsite Hyderabad office