Resource Management

EXL; Dadri; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

EXL is seeking an experienced RMG Manager to drive end-to-end workforce planning, resource optimization, and financial governance across the AI/DE organization. You will focus on maximizing billable utilization, bench management, and investment resource deployment to support growth and profitability.

The role involves partnering with Delivery Leaders and cross-functional teams to forecast demand, monitor costs, and publish executive dashboards, while ensuring adherence to governance processes

Qualifications

• 8–12 years of overall experience required.
• 7–10 years in Resource Management, Workforce Planning, PMO, or Operations.

Responsibilities

• Lead end-to-end workforce planning and resource management across portfolios.
• Own budget planning and monitor spend vs forecast; manage bench and investment resources.
• Govern technology, infra, and software license costs with cross-functional partners.
• Build dashboards and MIS reports for leadership reviews.
• Drive governance discussions and performance reviews with stakeholders.
• Develop action plans to reduce aging bench and optimize resource deployment.

Skills

Workforce Planning

FP&A

Resource Allocation

Budget vs Actual vs Forecast

Cost Governance

Investment Resource Management

Demand & Supply Planning

Stakeholder Management

Data Analysis

Process Improvement

Excel Proficiency

Power Query

Advanced Formulas

Analytical Thinking

Communication

Negotiation

Leadership

People Management

Education

MBA

PGDM

Tools

Microsoft Excel

Power Query

Advanced Formulas

Job description

The RMG Manager is responsible for driving end-to-end workforce planning, resource optimization, financial governance, and stakeholder management across the AI/DE organization. The role focuses on maximizing billable utilization, managing bench and investment resources, overseeing budget vs. actual vs. forecast, tracking technology, infrastructure and license costs, and providing data-driven insights to leadership for strategic decision-making.

Key Responsibilities

1. Workforce Planning & Resource Management

• Manage end-to-end resource allocation across billable, internal, investment, and strategic initiatives.
• Optimize resource utilization while minimizing bench.
• Drive proactive workforce planning based on demand forecasts.
• Partner with Delivery Leaders to ensure timely staffing of projects.
• Monitor resource availability and recommend redeployment strategies.

2. Budget, Forecast & Financial Governance

• Own workforce budget planning and monitor Budget vs. Actual vs. Forecast across business portfolios.
• Track workforce costs across projects, investments, and internal initiatives.
• Monitor and govern Technology, Infrastructure, Cloud, Software License, and other delivery-related operational costs
• Partner with Finance, Procurement, IT, and Delivery teams to monitor spend against approved budgets.
• Support monthly, quarterly, and annual forecasting exercises.
• Identify financial risks, cost overruns, and recommend corrective actions.
• Prepare financial dashboards and executive reports for leadership reviews.
• Manage bench governance and resource deployment strategy.
• Monitor investment resources and ensure optimal utilization.
• Track aging of bench resources and develop action plans.
• Collaborate with business leaders for redeployment.
• Publish regular bench and investment reports.

4. Stakeholder Management

• Build strong relationships with Business Leaders, Delivery Leaders, Finance, HR, Talent Acquisition, and PMO teams.
• Facilitate leadership reviews and provide actionable recommendations.
• Drive governance discussions and resource review meetings.

5. Analytics & Reporting

• Develop dashboards and analytical reports for leadership.
• Analyze utilization, capacity, forecasting accuracy, demand pipeline, and resource productivity.
• Create executive-level presentations and MIS reports.

6. Operational Governance

• Ensure adherence to resource management, financial governance, and cost control processes.
• Support cost code governance, project onboarding, and resource mobilization activities.
• Govern technology, infrastructure, and software license utilization to optimize operational costs.
• Drive process improvements and automation initiatives across RMG operations.

Required Skills

Functional Skills

• Workforce Planning
• Financial Planning & Analysis (FP&A)
• Resource Allocation & Capacity Planning
• Budget vs Actual vs Forecast Analysis
• Budget Management
• Cost Governance
• Investment Resource Management
• Demand & Supply Planning
• Stakeholder Management
• Data Analysis
• Process Improvement

Technical Skills

• Advanced Microsoft Excel
• Power Query
• Advanced Formulas

Analytical Skills

• Strong numerical and analytical ability.
• Ability to interpret large datasets and generate business insights.
• Forecasting and trend analysis.
• Root cause analysis.

Soft Skills

• Excellent verbal and written communication.
• Problem-solving mindset.
• Negotiation and influencing skills.
• Ability to work in a fast-paced environment.
• Leadership and people management.
• High attention to detail.
• Strong planning and organizational skills.

Preferred Experience

• 8–12 years of overall experience.
• 7–10 years in Resource Management, Workforce Planning, PMO, Financial Planning, or Operations.
• Experience managing large enterprise workforce planning.
• Experience working with cross-functional global stakeholders.
• Knowledge of professional services, consulting, or IT services organizations is preferred.
• MBA or PGDM is preferred.

Ideal Candidate Profile

The ideal RMG Manager combines strong financial acumen, workforce planning expertise, and analytical capabilities with exceptional stakeholder management skills. They are highly proficient in Advanced Excel and reporting tools, capable of translating complex workforce data into strategic insights, and experienced in managing budgets, forecasts, bench optimization, and investment resources to support organizational growth and profitability