Lead/Asst.Manager - RMG

Black Box; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Black Box is seeking an experienced Resource Manager to lead demand pipeline management, capacity planning, and end-to-end staffing for IT Service Delivery and Project Management operations. You will optimize bench utilization, allocate resources across onsite and offshore locations, and collaborate with cross-functional teams to fulfill project staffing needs while maintaining operational efficiency.

The role emphasizes stakeholder engagement, talent development, and governance across multiple

Qualifications

• Bachelor’s degree in Engineering or related field.
• 6–12 years of experience in Resource Management / PMO / Workforce Planning.
• Experience in IT services, especially IT Infrastructure, Cloud, Cyber Security domains.

Responsibilities

• Manage end-to-end resource lifecycle including demand forecasting, capacity planning, staffing, and deployment for projects.
• Perform demand-supply analysis and ensure timely fulfillment of project requirements.
• Allocate resources based on skillsets, availability, and business priorities.
• Ensure optimal bench utilization through internal movement, reskilling, and cross-skilling initiatives.
• Track and fulfill resource requests (RRs) across onsite and offshore locations.
• Monitor demand-supply gaps and proactively address staffing challenges.
• Validate demand pipelines and forecast workforce requirements.
• Align resource allocation with business priorities across IT Infrastructure Projects and Service Delivery operations.
• Develop quarterly and long-term workforce strategies in collaboration with leadership.
• Collaborate with Delivery Managers, Talent Acquisition, and Account Teams for demand fulfillment.
• Act as a primary point of contact for staffing across business units and geographies.
• Partner with leadership to drive workforce planning and revenue maximization.
• Act as SPOC for key accounts and coordinate with delivery, recruitment, and practice teams
• Collaborate with HR and external vendors for hiring and onboarding
• Conduct regular governance meetings with stakeholders for demand-supply alignment
• Manage bench resources and ensure their transition into billable roles.
• Identify opportunities for internal deployment and minimize unbilled workforce.
• Drive utilization metrics and optimize productivity.
• Work with competency managers on upskilling, reskilling, and cross-skilling initiatives.
• Facilitate Internal Job Rotation (IJR) programs.
• Implement strategies to retain pre-separation employees and reduce attrition.
• Drive employee engagement initiatives and address concerns
• Support skill development through training, reskilling, and cross-training programs
• Foster a collaborative and high-performance work environment
• Support global staffing needs including APAC regions (Malaysia, Singapore).
• Handle onsite resource coordination including visa and immigration processes.
• Manage staffing across multiple domains: Banking, Healthcare, Insurance, Logistics, etc.
• Use workforce management tools like Oracle Fusion HCM for candidate proposals and requisition creation.
• Maintain accurate data on resource requests, allocations, and job descriptions.
• Contribute to internal systems and applications (e.g., GTD tools).
• Create dashboards and reports using Excel, and other tools
• Track KPIs such as utilization, fulfillment metrics, attrition, and pipeline health
• Provide actionable insights to leadership for strategic decision-making
• Power BI, MS Excel, MS PowerPoint, MS Access
• Resource Management Tools (e.g., ORC Fusion, Dashboards)
• Manage project compliance, documentation, and reporting
• Oversee billing processes, invoice tracking, and financial reporting
• Handle Statements of Work (SOW), work orders, and timesheet approvals
• Ensure adherence to project governance frameworks and audit requirements
• Guide employees on career development and project assignments.
• Resolve resource-related conflicts ensuring minimal impact on delivery.
• Support HR functions including performance discussions and employee relations.

Skills

Resource Management

Stakeholder Management

Demand Fulfillment

Bench Management

Talent Development

Global Coordination

Conflict Resolution

Education

Bachelor’s degree in Engineering or related field

Tools

Oracle Fusion HCM

GTD tools

Power BI

MS Excel

MS PowerPoint

MS Access

Job description

Job Summary

We are seeking an experienced Resource Manager with strong expertise in demand pipeline management, capacity planning, and end-to-end staffing across IT Service Delivery & Project Management operations. The role involves managing resource allocation, optimizing bench utilization, and collaborating with cross-functional teams to ensure timely fulfillment of project staffing needs while maintaining operational efficiency.

Job Description

Resource Management Group

Job Summary

We are seeking an experienced Resource Manager with strong expertise in demand pipeline management, capacity planning, and end-to-end staffing across IT Service Delivery & Project Management operations. The role involves managing resource allocation, optimizing bench utilization, and collaborating with cross-functional teams to ensure timely fulfillment of project staffing needs while maintaining operational efficiency.

Preferred Qualifications

• Bachelor’s degree in Engineering or related field
• 6–12 years of experience in Resource Management / PMO / Workforce Planning
• Experience in IT services, especially IT Infrastructur, Cloud, Cyber Security domains

Key Responsibilities

Resource & Workforce Management - Planning & Allocation

• Manage end-to-end resource lifecycle including demand forecasting, capacity planning, staffing, and deployment for incoming and ongoing projects.
• Perform demand-supply analysis and ensure timely fulfillment of project requirements.
• Allocate resources based on skillsets, availability, and business priorities.
• Ensure optimal bench utilization through internal movement, reskilling, and cross-skilling initiatives
• Track and fulfill resource requests (RRs) across onsite and offshore locations
• Monitor demand-supply gaps and proactively address staffing challenges

Demand Planning & Capacity Optimization

• Validate demand pipelines and forecast workforce requirements
• Align resource allocation with business priorities across IT Infrastructure Projects and Service Delivery operations
• Develop quarterly and long-term workforce strategies in collaboration with leadership

Stakeholder & Vendor Management

• Collaborate with Delivery Managers, Talent Acquisition, and Account Teams for demand fulfillment.
• Act as a primary point of contact for staffing across business units and geographies.
• Partner with leadership to drive workforce planning and revenue maximization.
• Act as SPOC for key accounts and coordinate with delivery, recruitment, and practice teams
• Collaborate with HR and external vendors for hiring and onboarding
• Conduct regular governance meetings with stakeholders for demand-supply alignment

Bench & Utilization Management

• Manage bench resources and ensure their transition into billable roles.
• Identify opportunities for internal deployment and minimize unbilled workforce.
• Drive utilization metrics and optimize productivity.

Talent Development & Retention

• Work with competency managers on upskilling, reskilling, and cross-skilling initiatives.
• Facilitate Internal Job Rotation (IJR) programs.
• Implement strategies to retain pre-separation employees and reduce attrition.
• Drive employee engagement initiatives and address concerns
• Support skill development through training, reskilling, and cross-training programs
• Foster a collaborative and high-performance work environment

Global Staffing & Operations

• Support global staffing needs including APAC regions (Malaysia, Singapore).
• Handle onsite resource coordination including visa and immigration processes.
• Manage staffing across multiple domains: Banking, Healthcare, Insurance, Logistics, etc.

Process & Tools

• Use workforce management tools like Oracle Fusion HCM for candidate proposals and requisition creation.
• Maintain accurate data on resource requests, allocations, and job descriptions.
• Contribute to internal systems and applications (e.g., GTD tools).

Reporting & Analytics

• Create dashboards and reports using Excel, and other tools
• Track KPIs such as utilization, fulfillment metrics, attrition, and pipeline health
• Provide actionable insights to leadership for strategic decision-making

Tools & Technologies

• Power BI, MS Excel, MS PowerPoint, MS Access
• Resource Management Tools (e.g., ORC Fusion, Dashboards)

PMO & Financial Governance

• Manage project compliance, documentation, and reporting
• Oversee billing processes, invoice tracking, and financial reporting
• Handle Statements of Work (SOW), work orders, and timesheet approvals
• Ensure adherence to project governance frameworks and audit requirements

Employee Engagement & HR Support

• Guide employees on career development and project assignments.
• Resolve resource-related conflicts ensuring minimal impact on delivery.
• Support HR functions including performance discussions and employee relations.

Core Skills

• Resource Management & Workforce Planning
• Stakeholder & Client Management
• Demand Fulfillment & Staffing Strategy
• Bench Management & Utilization Optimization
• Talent Development & Retention
• Global Resource Coordination
• Conflict Resolution & Employee Engagement