WEBSITE OPERATION INCHARGE

Autonity Private Limited; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Autonity Private Limited in Bengaluru is seeking a Website Operations Incharge to oversee daily e-commerce site and mobile platform activities, ensuring smooth product updates, pricing, banners, and campaigns. You will manage product listings, SEO-friendly content, category structure, and search visibility while coordinating with IT for updates and bug fixes, and synchronizing ERP with stock and orders.

The role also covers customer support coordination, reporting, and collaboration on campaigns

Responsibilities

• Manage daily operations of the company×s e‑commerce website and mobile platform.
• Update products, pricing, offers, banners, and campaign content on the website.
• Monitor website functionality, page performance, loading speed, and operational issues.
• Coordinate with the IT team or external developers for website updates, bug fixes, and feature enhancements.
• Coordinate with Inventory, ERP, and logistics teams to synchronize stock and orders.
• Support customer care and resolve website‑related escalations to ensure a smooth online shopping experience.

Job description

WEBSITE OPERATION INCHARGE

Job Description

Key Responsibilities

Website Operations

• Manage the daily operations of the company’s e-commerce website and mobile platform.
• Update products, pricing, offers, promotional banners, and campaign content on the website.
• Monitor website functionality, page performance, loading speed, and operational issues.
• Coordinate with the IT team or external developers for website updates, bug fixes, and feature enhancements.

Product & Catalog Management

• Create, upload, and maintain product listings for motorcycle accessories and riding gear products.
• Ensure product titles, descriptions, specifications, compatibility information, images, and SEO-related content are accurate.
• Maintain proper category structure, filters, product tags, and search visibility for easy customer navigation.

Inventory & Order Coordination

• Coordinate with the Inventory and Purchase departments to ensure stock availability is correctly updated on the website.
• Monitor synchronization between ERP, warehouse stock, and the e-commerce platform.
• Track the complete order process from order confirmation to dispatch and delivery.
• Coordinate backorders, cancellations, returns, replacements, and exchange requests with the concerned teams.

Customer Support Coordination

• Ensure customers receive a smooth online shopping experience.
• Monitor and follow up on website-related customer complaints, payment failures, order tracking issues, and incorrect product information.
• Coordinate with the Customer Care team for quick resolution of customer escalations.

Sales & Operations Reporting

• Track daily website orders, sales performance, traffic trends, conversion rates, and cart abandonment data.
• Prepare daily, weekly, and monthly website operations reports.
• Suggest operational improvements to enhance online sales performance and customer satisfaction.

Marketing & Campaign Coordination

• Coordinate with the Marketing and Media teams for campaign launches, seasonal offers, and promotional activities.
• Ensure landing pages, promotional banners, coupon codes, and discount offers are activated correctly and on time.
• Support SEO, Google Ads, Meta Ads, and marketplace campaign execution from an operations perspective.

Payment & Logistics Follow-up

• Monitor payment gateway transactions and coordinate with the Accounts team for payment reconciliation issues.
• Coordinate with courier and logistics partners regarding shipment status, delivery performance, and tracking updates.
• Ensure customers receive accurate order tracking information.