Digital Content Management Sr Analyst

Accenture; Navi Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Proficiency in Microsoft Office Suite

Exposure to overseas clients and agencies

Job summary

Accenture is seeking a Digital Content Management Sr Analyst located in Navi Mumbai, Maharashtra. You will oversee day-to-day digital operations, ensuring efficient e-commerce processes and content updates across platforms.

Your role is vital in maintaining operational excellence for the company's online presence, directly impacting consumer experience and sales outcomes. Candidates should possess 5-8 years in e-commerce management and a Bachelor's in Business Management or Marketing.

Qualifications

• 5 to 8 years of experience in e-commerce store operations management.
• Proven experience in Marketing, Digital Operations, or Project Management within an FMCG environment.
• Good understanding of the Omnichannel ecosystem.

Responsibilities

• Manage daily web operations, including order fulfilment support and product catalogue updates.
• Support campaign setup and execution by liaising with marketing and digital teams.
• Identify and troubleshoot issues related to order fulfilment and product display.

Skills

Microsoft Excel

Project Management

Stakeholder Engagement

Troubleshooting

E-commerce Operations

Fluent in English

Education

Bachelor's Degree in Business Management, Marketing, or Digital Marketing

Tools

Shopify

Adobe

Salesforce Commerce

Microsoft Office Suite

Job description

Overview

Skill required: Marketing Operations - Web Content Management

Designation: Digital Content Management Sr Analyst

Qualifications: BBA/BCom/Post Graduate Diploma in Marketing and Advertising

Years of Experience: 5 to 8 years

What would you do? The Web Operations Executive is responsible for managing day-to-day digital operations across Direct-to-Consumer (D2C) platforms, ensuring flawless execution of e-commerce processes, content updates, and campaign activations. The role provides critical support in maintaining the operational health of multiple websites, coordinating with cross-functional teams to ensure data accuracy, seamless consumer experiences, and alignment with commercial goals.

What is the direct impact of this role on the team or organization? By maintaining operational excellence, this role safeguards the integrity and performance of the company’s e-commerce platforms. It directly contributes to the consumer experience, sales enablement, and campaign delivery, ensuring that all online touchpoints function smoothly and reflect the brand’s standards.

What are we looking for?

• Microsoft Excel
• Proven experience in Marketing, Digital Operations, and/or Project Management, preferably within an FMCG environment.
• Good understanding of the Omnichannel ecosystem and how digital operations drive consumer engagement and business performance.
• Experience working with overseas clients and agencies is an advantage.
• Minimum 4+ years of experience in e-commerce store operations management.
• Hands-on experience with e-commerce platforms and tools (e.g., Shopify, Adobe, Salesforce Commerce, or equivalent).
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent project management and stakeholder engagement capabilities.
• Effective communication and presentation skills with strong interpersonal awareness.
• Fluent in English, both written and spoken.
• Demonstrated ability to operate in fast-paced, cross-functional, and multi-market environments.

Education / Qualifications / Certifications Required

• Bachelor’s Degree in Business Management, Marketing, or Digital Marketing.

BENEFICIAL

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Roles and Responsibilities

• Operational Execution – Manage daily web operations, including order fulfilment support, product catalogue updates, SKU listing/delisting, and pricing uploads. Coordinate with regional and local teams to ensure timely content uploads, campaign activations, and promotions across multiple e-commerce platforms. Maintain accurate inventory data and collaborate with fulfilment and logistics partners to prevent out-of-stock issues. Conduct website health checks, ensuring technical stability, accurate product information, and overall site readiness.
• Campaign & Content Coordination – Support campaign setup and execution by liaising with marketing, creative agencies, and digital teams. Upload and maintain product images, descriptions, and marketing assets in line with global guidelines. Manage age-verification executions and ensure compliance with regulatory requirements. Track and report campaign performance metrics and identify optimization opportunities.
• Issue Resolution & Continuous Improvement – Identify and troubleshoot issues related to order fulfilment, product display, or technical glitches. Act as the liaison between local markets, digital teams, and IDT to ensure timely resolution of web or system issues. Proactively suggest operational improvements and contribute to process standardization across markets.
• Reporting & Performance Tracking – Prepare and maintain daily, weekly, and monthly e-commerce reports for internal stakeholders. Track KPIs such as order accuracy, website uptime, and campaign delivery to support performance analysis. Ensure accurate documentation and reporting of operational activities for auditing and performance review.
• Stakeholder Collaboration – Partner closely with Marketing, Trade, and Digital Operations teams to align activities with brand and business priorities. Coordinate with external agencies for content management, quality assurance, and performance reporting. Support the Web Operations Manager in ensuring cross-functional alignment and timely project delivery.

Qualification BBA, BCom, Post Graduate Diploma in Marketing and Advertising