E-Commerce Support

Zouma Creative Studio Private Limited; Mohali; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Zouma Creative Studio Private Limited is seeking a dedicated professional to manage the e-commerce CMS, oversee theme/template customization, content creation, product uploads, price promotions, and UI/UX processes. You will drive performance and collaborate across teams to enhance brand presence.

The role focuses on maintaining high-quality client service, ensuring accuracy in orders, and delivering on revenue targets through ongoing optimization of integrations, ERP, stock, and CRM workflows.

Qualifications

• E-Commerce website CMS management: theme & template customisation & content creation
• Category/collection set-up
• CSV product uploads & catalog assortment management
• Image management & optimization
• Feed management & inventory syncing
• Overall content management configuration & admin
• Pricing, promotions, offers & discounts
• UI & UX principles & processes
• Website performance evaluation & troubleshooting
• Integrations & ongoing management of 3rd party plug-ins & APIs
• ERP & stock management
• CRM system management & campaign planning & performance analysis
• SEO & paid media platform management & content creation & copy writing
• User engagement & competitor analysis KPIs & reporting

Responsibilities

• Support day-to-day operations and strategic growth initiatives.
• Collaborate with cross-functional teams to deliver exceptional client service and maintain high-quality standards.
• Contribute to brand development, helping establish the business as a recognised and respected market leader.
• Identify opportunities for process improvement and implement solutions to increase efficiency.
• Assist in maintaining compliance with industry standards, regulations, and company policies.
• Project Delivery: Meet agreed project deadlines and milestones for implementation of new e-commerce platform.
• Attention to detail: Accuracy is essential.
• Customer Satisfaction: Achieve & maintain ‘review’ rating of 4 or above.
• Order Accuracy: Ensure 90% of orders are processed accurately and on time.
• Revenue & Profit: Achieve agreed revenue & profit budget figures each quarter.
• Team Collaboration: Positive peer and manager feedback on teamwork and cross-department collaboration

Skills

Attention to detail

Team collaboration

Job description

E-Commerce website CMS management:o Theme & template customisation & content creationo Category/collection set-upo CSV product uploads & catalog assortment managemento Image management & optimizationo Feed management & inventory syncingo Overall content management configuration & admino Pricing, promotions, offers & discountso UI & UX principles & processeso Website performance evaluation & trouble shootingo Issue identification & problem solvingo Performance improvement 3rd party plug-ins & APIs:o Integrations & ongoing managemento ERP & stock management ESP:o Automationo Campaign planning & executiono Design, creation, broadcast & performance evaluation CRM:o Customer identification & segmentationo Management of CRM systemo Campaign planningo Performance analysis Seach:o SEOo Paid SM:o Platform managemento Content creation & copy writingo User engagement Competitors:o Analysis of online market & activities by key competitors KPIs:o Regular reporting of performance with potential recommendations

Support day-to-day operations and strategic growth initiatives. Collaborate with cross-functional teams to deliver exceptional client service and maintain high-quality standards. Contribute to brand development, helping establish the business as a recognised and respected market leader. Identify opportunities for process improvement and implement solutions to increase efficiency. Assist in maintaining compliance with industry standards, regulations, and company policies.

Key responsibilities

Project Delivery: Meet agreed project deadlines and milestones for implementation of new e-commerce platform Attention to detail: Accuracy is essential Customer Satisfaction: Achieve & maintain ‘review’ rating of 4 or above Order Accuracy: Ensure 90% of orders are processed accurately and on time Revenue & Profit: Achieve agreed revenue & profit budget figures each quarter Team Collaboration: Positive peer and manager feedback on teamwork and cross-department collaboration