Customer Sales Executive

Light Up Lifestyle; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Light Up Lifestyle in New Delhi is seeking a dynamic sales operations professional to lead order verification, manage inbound/outbound sales, and drive revenue across B2C, B2B, wholesale and affiliates. You will coordinate with logistics, influencers and partners to ensure timely deliveries and optimal pricing.

The role involves upselling, handling abandoned carts, and maintaining accurate customer records, with involvement in product listings, promotions and offline events.

Responsibilities

• Taking lead on customer order verification
• Handling abandoned carts and RTO issues
• Managing cancellations and refunds coordination
• Responsible for inbound and outbound sales and query resolution
• Meeting sales targets for abandoned carts and repeat customers
• Upselling to increase average order size
• B2B calling to meet corporate gifting targets
• Pitching wellness products to gyms and hotels
• Responding to client inquiries via email, social media and phone
• Relaying extensive product information to customers
• Closing sales across all channels: B2C, B2B, wholesale and affiliates
• Filing customer records including contact details and purchases
• Conducting surveys and writing reports from customer feedback
• Providing customers with clear issue resolution instructions
• Rerouting calls to relevant departments for complex solutions
• Managing orders and ensuring timely delivery
• Assisting in barter influencer coordination and execution
• Basic data analysis in Excel for returns and cancellations
• Conducting surveys for new product development
• Engaging with customers and influencers for reviews and video testimonials
• Maintaining records of RTO and cancellations to reduce them
• Coordinating with Shiprocket for refunds on NDR and failed deliveries
• Carrying out other operational tasks for influencers and reviews
• Supporting offline event operations and smooth execution
• Training on-site sales personnel at malls for customer queries
• Maintaining product listings and inventory on Quick commerce platforms
• Monitoring stock levels to prevent stockouts
• Coordinating with logistics for timely deliveries and order fulfilment
• Overseeing presence on direct seller platforms like Amazon
• Managing product listings, pricing and promotions
• Ensuring compliance with platform policies
• Developing pricing strategies to maximise sales and profitability
• Monitoring competitor pricing and adjusting strategies
• Participating in offline sales activities like pop-ups and affiliate visits
• Cultivating relationships with key accounts and partners
• Negotiating agreements and terms with key partners
• Collaborating with sales team to grow key account business
• Forecasting inventory to meet demand and minimise excess stock
• Coordinating with suppliers for timely replenishment
• Participating in team reels for social media
• Addressing compliance issues to maintain marketplace reputation
• Uploading reviews to website for customer feedback

Job description

Role & responsibilities

• Taking lead on customer order verification, abandoned carts, RTO and cancellations.
• Responsible for all inbound and outbound sales and query resolution.
• Meeting Sales targets on abandoned carts, repeat customers, whatsapp queries and upselling to increase average order size.
• B2B calling - to meet sales targets on corporate gifting.
• Calling other mediums like gyms hotels to pitch wellness products.
• Answering client correspondences through email, social media, and by phone and engaging with repeat customers.
• Relaying extensive product information to customers.
• Closing sales for the company for all channels - B2C, B2B, wholesale, affiliates
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback.
• Providing customers with clear instructions to resolve issues.
• Rerouting customer calls to other departments when advanced solutions are needed.
• Managing orders and ensuring their prompt delivery.
• Assisting in barter influencer coordination, communication and execution
• Conducting basic analysis on excel for return, cancellation, feedback etc
• Conducting surveys for new product development
• Connecting with customers and barter influencers for reviews and video testimonials
• Maintaining records of RTO and cancellation and taking steps to reduce the same
• Liasing with Shiprocket for necessary refunds for NDR and deliveries not made successfully
• Conducting other operational tasks for influencer and review related activities such as voucher codes creation
• Executing operational activities related to influencer affiliate programs
• Responsible for operations and supporting team for smooth execution of offline events
• Kiosks in malls training on site sales personnel on customer queries effectively.
• Managing and optimizing product listings and inventory on all Quick commerce platforms
• Monitoring and maintaining stock levels to prevent out-of-stock situations
• Coordinating with the logistics team to ensure timely deliveries and order fulfilment
• Overseeing and optimizing the company's presence on direct seller platforms such as Amazon
• Managing product listings, pricing, and promotions
• Ensuring compliance with platform policies and requirements
• Developing and implementing pricing strategies that maximize sales and profitability
• Monitoring competitor pricing and adjust pricing strategies accordingly
• Participate in offline sales activities - pop ups, visits to affiliates etc
• Cultivating and maintaining strong relationships with key accounts
• Negotiating and managing agreements and terms with key partners
• Collaborating with the sales team to expand key account business
• Managing and forecasting inventory requirements to meet customer demand
• Optimizing stock levels to minimize excess or obsolete inventory
• Coordinating with suppliers to ensure timely replenishment of stock
• Participate enthusiastically in team reels which go live on social media.
• Addressing any compliance issues promptly to maintain a positive marketplace reputation
• Uploading reviews on website to ensure appropriate customer feedback on all products.