Walk-in | Customer Support Expert

TP; Mohali; On-site; INR 240,000 - 420,000; Full time

Job summary

Teleperformance Mohali is seeking dynamic individuals to join our customer support team. You will be the primary contact for customers, ensuring timely resolutions and a professional support experience in a fast-paced environment.

Responsibilities include responding to queries, delivering accurate information, and maintaining professionalism and empathy in all interactions. Freshers and experienced candidates are welcome, with immediate joining preferred and night-shift flexibility.

Qualifications

• Undergraduates or graduates from any stream can apply.
• Good verbal communication and strong interpersonal skills.
• Basic computer literacy and ability to navigate multiple tabs smoothly.
• Customer-oriented mindset with a strong willingness to learn new processes.
• Must be comfortable with rotational night shifts.

Responsibilities

• Respond to customer queries promptly with accurate information and dedicated assistance.
• Understand customer concerns to deliver timely, effective resolutions.
• Maintain professional communication, empathy, and a positive tone in all interactions.
• Follow established guidelines, workflows, and service quality standards.

Skills

Verbal communication

Interpersonal skills

Customer orientation

Willingness to learn

Multitasking

Education

Undergraduate or Graduate

Tools

Basic computer skills

Job description

Job Description:

We are hiring dynamic and customer-centric individuals to join our team at Teleperformance Mohali. In this role, you will be the primary point of contact for our customers, ensuring they receive exceptional service, timely resolutions, and a professional support experience in a fast-paced environment.

Key Responsibilities:

• Customer Support: Respond to customer queries promptly while providing accurate information and dedicated assistance.
• Issue Resolution: Understand customer concerns deeply to deliver timely, effective, and lasting resolutions.
• Professionalism: Maintain professional communication, empathy, and a positive tone throughout all customer interactions.
• Process Compliance: Follow established company guidelines, workflows, and strict service quality standards.

Eligibility Criteria:

• Education: Eligible Undergraduates or Graduates from any stream can apply.
• Communication: Good verbal communication and strong interpersonal skills.
• Tech Skills: Basic computer knowledge with the ability to navigate digital systems and multiple tabs smoothly.
• Mindset: Customer-oriented attitude with a strong willingness to learn new processes.
• Flexibility: Must be comfortable and flexible working in rotational night shifts.
• Experience: Open to both Freshers and experienced candidates.
• Availability: Immediate joiners are highly preferred.

Interview Process:

1. HR Screening (Initial shortlisting and communication check)
2. Operations Round (Discussion with the hiring managers)
3. Assessment (Basic aptitude, language, or system checks)

Work Location:

Teleperformance, Plot No. 40A, Sector 75, Mohali, Punjab.