WARRANTY CLAIM ASSESSOR

Lincoln Motor Company; Chennai; On-site; INR 400,000 - 800,000; Full time

Job summary

Lincoln Motor Company in Chennai seeks a Warranty Claims Assessor to review and process warranty claims for global markets. You will validate diagnostics, labor operations, parts usage and repair narratives against policy to ensure fair, accurate decisions.

You will cross-check vehicle details (VIN, mileage, in-service date) to prevent leakage, code failures correctly, and identify cost-saving opportunities. Prior experience in automotive service is preferred.

Qualifications

• Diploma or BE in Mechanical/Automobile Engineering.
• 3–15 years' hands-on experience in automobile dealership with engine/transmission work.
• Strong communication and interpersonal abilities.
• Knowledge of warranty processes and diagnostic basics.

Responsibilities

• Review and validate warranty claims for assigned commodity across global markets.
• Assess claims against diagnostic codes, labor operations, parts usage, and policy.
• Verify mileage, VIN history, and repair history to prevent leakage.
• Ensure correct coding of failure modes, parts, and labor times.
• Identify cost-saving opportunities and suggest process improvements.

Skills

Communication skills

Interpersonal skills

Technical diagnostic knowledge

Warranty process knowledge

Computer literacy

Team collaboration

Education

Diploma / BE in Mechanical / Automobile Engineering

Job description

Job Description:

We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity (e.g., engine, transmission, electrical, chassis, etc.). This role plays a critical part in ensuring claims are assessed accurately, fairly, and in line with warranty policy, while identifying trends that help reduce warranty costs and improve product quality feedback loops

Responsibilities

Claims Assessment & Processing

• Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines




• Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage




• Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage




• Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes



• Responsibilities



• Assess warranty claims across global markets for the assigned commodity




• Achieve 100% capacity utilization




• Maintain claim mix proportionate to intake volumes




• Uphold a 99% quality benchmark in claim assessments




• Flag assessment concerns to Team Leads to strengthen claim controls




• Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally

Qualifications

Diploma / B.E in Mechanical / Automobile Engineering

3-15 years’ experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis

Skills Required;

• Strong communication and interpersonal abilities




• Technical diagnostic knowledge (basic to intermediate)




• Warranty process exposure




• Computer literacy




• Flexible, self-motivated, and team-oriented




• Polite, proactive, and supportive of team members

Requirements: