Warranty Claim Assessor

Ford; Chennai; On-site; INR 450,000 - 750,000; Full time

Job summary

Ford seeks a Warranty Claims Assessor to join its global warranty operations team. The role focuses on reviewing, validating, and processing warranty claims for various automotive commodities, ensuring policy compliance and providing feedback for quality improvements.

The position involves collaboration across markets, verification of diagnostics, and handling engine and transmission related claims to support cost-saving measures while maintaining high accuracy and fairness in assessments.

Qualifications

• Diploma / B.E in Mechanical / Automobile Engineering is required.
• 3–15 years’ experience in automobile dealership with hands-on repair and diagnosis experience.

Responsibilities

• Assess warranty claims across global markets for the assigned commodity.
• Achieve 100% capacity utilization.
• Maintain claim mix proportionate to intake volumes.
• Uphold a 99% quality benchmark in claim assessments.
• Flag assessment concerns to Team Leads to strengthen claim controls.
• Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally.

Skills

Communication skills

Diagnostic knowledge

Warranty process exposure

Computer literacy

Team orientation

Self-motivated

Proactive approach

Education

Diploma / B.E in Mechanical / Automobile Engineering

Job description

We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity (e.g., engine, transmission, electrical, chassis, etc.). This role plays a critical part in ensuring claims are assessed accurately, fairly, and in line with warranty policy, while identifying trends that help reduce warranty costs and improve product quality feedback loops

Claims Assessment & Processing

• Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines
• Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage
• Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage
• Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes

Responsibilities

• Assess warranty claims across global markets for the assigned commodity
• Achieve 100% capacity utilization
• Maintain claim mix proportionate to intake volumes
• Uphold a 99% quality benchmark in claim assessments
• Flag assessment concerns to Team Leads to strengthen claim controls
• Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally

Diploma / B.E in Mechanical / Automobile Engineering

3-15 years’ experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis

Skills Required;

• Strong communication and interpersonal abilities
• Technical diagnostic knowledge (basic to intermediate)
• Warranty process exposure
• Computer literacy
• Flexible, self-motivated, and team-oriented
• Polite, proactive, and supportive of team members