Warranty Claims Assesssor

Lincoln Motor Company; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Lincoln Motor Company in Chennai seeks a Warranty Claims Assessor to join our global warranty operations team. You will review, validate and process warranty claims for various vehicle components, ensuring compliance with policy and accurate coding of diagnostics and repairs.

The role emphasizes cross-market review, data accuracy, and cost-saving insights to reduce warranty costs and improve product quality feedback.

Qualifications

• Must have strong verbal and written communication skills.
• Solid understanding of diagnostic logic and automotive systems.
• Experience with warranty policy and claim adjudication processes.
• Proficient in computer systems and data entry for claims.
• Self-motivated, collaborative, and proactive in team settings.

Responsibilities

• Review and assess warranty claims from dealerships globally for assigned commodities.
• Validate root cause using diagnostic codes and ensure compatibility with policy.
• Cross-check mileage, VIN, repair history and eligibility to prevent leakage.
• Code failure modes, parts, and labor times accurately for analytics.
• Identify cost-saving opportunities and suggest standardization of assessment practices.

Skills

Communication

Interpersonal skills

Technical diagnostics

Warranty process knowledge

Computer literacy

Team oriented

Education

Diploma or BE in Mechanical/Automobile Engineering

Job description

Job Description:

Description;
We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity (e.g., engine, transmission, electrical, chassis, etc.). This role plays a critical part in ensuring claims are assessed accurately, fairly, and in line with warranty policy, while identifying trends that help reduce warranty costs and improve product quality feedback loops.

Responsibilities

Key Responsibilities:

Claims Assessment & Processing

• Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines

• Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage

• Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage

• Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes

• Assess warranty claims across global markets for the assigned commodity

• Achieve 100% capacity utilization

• Maintain claim mix proportionate to intake volumes

• Uphold a 99% quality benchmark in claim assessments

• Flag assessment concerns to Team Leads to strengthen claim controls

• Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally

Responsibilities

Qualifications

Diploma / B.E in Mechanical / Automobile Engineering
3-16 years’ experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis

Skills Required;

• Strong communication and interpersonal abilities

• Technical diagnostic knowledge (basic to intermediate)

• Warranty process exposure

• Computer literacy

• Flexible, self-motivated, and team-oriented

• Polite, proactive, and supportive of team members

Requirements: