Walkin interview || 17th Jan || Chat Support Associate || HYD

HCLTech; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Cab facility available

Job summary

A leading IT services company is hiring for a Chat Support role in Hyderabad. Candidates must have 1-4 years of experience in international chat support and strong verbal and written communication skills. The role involves handling customer queries via live chat while maintaining high customer satisfaction levels. The job requires working from the office with rotational shifts, including nights, and cab facilities are provided. Immediate joiners to 30 days notice period are preferred.

Qualifications

• 1 - 4 years of experience in international chat process is required.
• Excellent verbal and written communication skills are mandatory.
• Any Graduation is mandated.

Responsibilities

• Handle customer queries through live chat in a professional manner.
• Provide accurate information and resolutions to customer concerns.
• Maintain high levels of customer satisfaction.
• Manage multiple chat conversations simultaneously while ensuring accuracy.

Skills

Verbal communication skills

Written communication skills

Experience in international chat support

Education

Any Graduation

Job description

HCL is hiring - Walkin Drive for Chat Support in Hyderabad

Time and Venue

17th January , 10.00 AM - 2.30 PM

HCLTech Office, H01B, Phoenix Avance Business Hub, Hitech city, Hyderabad

Carry two copies of resume , ID proof, No Laptops , Pen drive etc.

Required Skills & Qualifications

• 1 - 4 year of experience in international chat(live) process.
• Excellent verbal and written communication skills
• Any Graduation mandate

Key Responsibilities

• Handle customer queries through live chat in a professional and timely manner.
• Provide accurate information and effective resolutions to customer concerns.
• Maintain high levels of customer satisfaction and adhere to quality standards.
• Manage multiple chat conversations simultaneously while ensuring accuracy.

Mode: Work from Office (WFO)

Shift: Rotational including night shifts

Transportation: Cab facility available

Joiners Preferred: Immediate to 30 days notice period