International Voice Process - Customer Support(Technical) | Hyderabad

Axis Services; Hyderabad; On-site; INR 212,000 - 301,000; Full time

Job summary

Axis Services in Hyderabad invites applicants for a Walk-In Drive for International Voice Process Technical Support. This full-time, on-site role requires night rotational shifts and strong English communication. Freshers and candidates with up to 18 months of experience may apply; longer career gaps are less preferred.

You will handle international customer calls, provide basic technical support, and log interactions in CRM tools. Location Uppal, Hyderabad; cab facility within 23 KM.

Qualifications

• Undergraduates and graduates may apply; pursuing candidates are ineligible.
• Fluent English communication at B2/C1 level required.
• Night shift readiness and basic computer skills expected.

Responsibilities

• Handle international voice process and troubleshoot issues.
• Provide basic technical support and resolve customer problems.
• Update CRM with customer interactions and details.
• Maintain professional customer handling during shifts.

Skills

English communication

Customer handling

Technical troubleshooting

Night shift readiness

Education

Undergraduate degree

Graduate degree

Job description

WALK-IN DRIVE | INTERNATIONAL VOICE PROCESS TECHNICAL SUPPORT

Hyderabad | Work From Office (WFO) | Full Time

INTERVIEW DETAILS:

Interview Date: 7th October 2026
Interview Location: Ameerpet, Hyderabad
Reporting Time: Before 12:00 PM

JOB RESPONSIBILITIES

• Handle international customer interactions primarily through voice calls
• Provide basic technical support and troubleshoot customer issues.
• Assist customers with issue resolution and provide appropriate solutions.
• Update and maintain customer information using CRM tools.
• Ensure professional and effective customer handling.

ELIGIBILITY CRITERIA

• Undergraduates and Graduates can apply.
• Pursuing candidates are not eligible.
• Educational documents (Memos) are mandatory.
• Freshers and candidates with relevant International BPO experience can apply.
• Age should be below 34 years.
• Career gap of more than 3 years is not acceptable.
• Immediate joiners are preferred.

REQUIRED SKILLS

• Excellent English communication skills B2/C1 level.
• Basic computer and technical troubleshooting knowledge.
• Good customer-handling and problem-solving skills.
• Comfortable working in night rotational shifts.

WORK DETAILS

Work Location: Uppal, Hyderabad
Work Mode: Work From Office (WFO)
Shift: Night rotational shifts
Working Days: 5 Days Working + 2 Rotational Week Offs
Transport: 2-Way Cab Facility within 23 KM radius

SALARY

Freshers: 19,000 Take Home per month
6 to 18 Months Experience: 22,000 Take Home per month
Above 18 Months Experience: 27,000 Take Home per month

SELECTION PROCESS

1. HR Round
2. Harver Assessment
3. Operations Round

IMPORTANT NOTES

• No recruitment fees at any stage.
• Only candidates currently residing in Hyderabad can apply.
• No virtual or online interviews.
• Immediate joiners are preferred.
• Please check the eligibility criteria thoroughly before applying.