Walkin-International Customer service Representative

Firstsource; Bengaluru; Vor Ort; INR 201.000 - 357.000; Vollzeit

Benefits dieser Stelle

Two way cab facility

Zusammenfassung

Firstsource Solutions Limited invites applications for the UK International Voice Process. We seek enthusiastic candidates with fluent English for inbound/outbound calls, resolving customer queries, and upselling suitable products or services.

Role offers UK rotational shifts and full-time employment, with incentives based on performance. Freshers and experienced candidates can apply; training and career growth are provided.

Qualifikationen

• Fluent English communication is required.
• Freshers and experienced candidates welcome.
• Basic computer literacy expected.

Aufgaben

• Handle inbound and/or outbound calls from UK customers.
• Communicate clearly and professionally in English.
• Resolve customer queries with accurate information.

Kenntnisse

Fluent English

Customer handling

Upselling

Basic computer knowledge

Listening

Ausbildung

10th Pass / 12th Pass / Graduate

Jobbeschreibung

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Title

Job Title: Customer Service Representative

Process

Process: UK International Voice Support

Shift

Shift: UK Rotational Shifts

Qualification

Qualification: 10th Pass / 12th Pass / Graduate

Experience

Experience: Freshers and Experienced Candidates

Incentives

Incentives: Attractive performance-based upselling incentives

Job Description

We are hiring enthusiastic and customer-focused candidates for the UK International Voice Process. Candidates must have fluent English communication skills and be confident in handling calls with UK customers.

The role involves resolving customer queries, providing product and service information, maintaining customer satisfaction, and identifying upselling opportunities.

Key Responsibilities

• Handle inbound and/or outbound calls from UK customers.
  
• Communicate fluently and professionally in English.
  
• Resolve customer queries and provide accurate information.
  
• Identify upselling opportunities and recommend suitable products or services.
  
• Achieve customer service, quality, and sales targets.
  
• Maintain customer records and follow company procedures.
  

Eligibility Criteria

• Qualification: 10th Pass / 12th Pass / Graduate.
  
• Freshers and experienced candidates can apply.
  
• Fluent English communication is mandatory.
  
• Good listening and customer-handling skills.
  
• Basic computer knowledge.
  
• Willingness to work in UK rotational shifts, including weekends if required.
  
• Comfortable with upselling and sales targets.
  

Salary and Benefits

• Competitive salary based on experience and company standards.
  
• Attractive incentives for upselling.
  
• Training and career growth opportunities.
  
• Full-time employment.

• Two way (chargeable cab facility)
  

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.