Walk-in | Firstsource is hiring -International Customer Service

Firstsource; Bengaluru; Vor Ort; INR 300.000 - 500.000; Vollzeit

Zusammenfassung

Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is hiring for an international voice process role based in Bengaluru. The candidate will handle inbound and outbound calls, resolve queries, and provide accurate information about products and services.

Upselling and cross-selling are part of the responsibilities, with adherence to CRM updates and company policies. The position requires excellent English communication, willingness to work in rotational shifts (including night

Qualifikationen

• Excellent verbal communication skills in English.
• Freshers and experienced candidates can apply.
• Basic computer knowledge and typing skills.
• Good listening and problem-solving skills.
• Willingness to work in rotational shifts, including night shifts.
• Flexibility to work on rotational weekly offs.

Aufgaben

• Handle inbound and outbound calls from international customers.
• Resolve customer queries and complaints professionally.
• Provide accurate information about products and services.
• Upselling & Cross-Selling: Promote upgrades and recommend additional products or services to customers.
• Achieve customer satisfaction and performance targets.
• Update customer details and interactions in the CRM system.
• Follow company policies and quality standards.

Kenntnisse

English communication

Customer service

Problem solving

Typing skills

Rotational shifts

Ausbildung

BE/BTech/BSc/PG

Jobbeschreibung

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Responsibilities

• Handle inbound and outbound calls from international customers.
  
• Resolve customer queries and complaints professionally.
  
• Provide accurate information about products and services.
  
• Upselling & Cross-Selling: Promote upgrades and recommend additional products or services to customers.
  
• Achieve customer satisfaction and performance targets.
  
• Update customer details and interactions in the CRM system.
  
• Follow company policies and quality standards.
  

Eligibility Criteria

• Excellent verbal communication skills in English.
  
• Freshers and experienced candidates can apply.
  
• Basic computer knowledge and typing skills.
  
• Good listening and problem-solving skills.
  
• Willingness to work in rotational shifts, including night shifts.
  
• Flexibility to work on rotational weekly offs.
  

Shift & Transportation Details

• Shift Timings: Rotational shifts based on business requirements.
  
• Weekly Offs: Rotational offs.
  
• Cab Facility: Chargeable, as per company policy.
  
• Work Location: As per company requirements.
  
• Salary: As per company standards and experience.
  

Key Skills

• International Voice Process
  
• Customer Support
  
• English Communication
  
• Upselling & Cross-Selling
  
• Customer Service
  
• Problem-Solving Skills
  
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.