Walk-in | Customer Service Associate-International Voice

Firstsource; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Firstsource Solutions Limited is recruiting for a UK International Voice Support Executive in Bengaluru. The role involves handling UK customer calls, resolving queries, and promoting upgrades with professional English communication. Rotational shifts and weekly offs apply, with cab facilities as per policy.

Freshers and experienced candidates may apply, requiring basic computer knowledge and good listening skills to meet performance targets. Location is work from office.

Qualifications

• Good English communication skills.
• Freshers and experienced candidates can apply.
• Basic computer knowledge and typing skills.
• Good listening and problem-solving skills.
• Willingness to work in rotational shifts and rotational weekly offs.
• Comfortable handling UK customers over voice calls.

Responsibilities

• Handle inbound and outbound calls from UK customers.
• Resolve customer queries and provide appropriate solutions.
• Communicate professionally in English.
• Promote upgrades and recommend additional products or services through upselling and cross-selling.
• Maintain customer records and update the CRM system.
• Meet customer service and performance targets.

Skills

UK Voice Process

Customer Support

English Communication

Upselling & Cross-Selling

Problem-Solving

Interpersonal Skills

Education

BE/BTech/BSc/PG

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

UK International Voice Support Executive

Process: UK Voice Process Shift

Rotational Shifts Weekly Offs: Rotational Offs Cab Facility: Chargeable Cabs Work Mode: Work from Office

Job Responsibilities

• Handle inbound and outbound calls from UK customers.
• Resolve customer queries and provide appropriate solutions.
• Communicate professionally in English.
• Promote upgrades and recommend additional products or services through upselling and cross-selling.
• Maintain customer records and update the CRM system.
• Meet customer service and performance targets.

Eligibility Criteria

• Good English communication skills.
• Freshers and experienced candidates can apply.
• Basic computer knowledge and typing skills.
• Good listening and problem-solving skills.
• Willingness to work in rotational shifts and rotational weekly offs.
• Comfortable handling UK customers over voice calls.

Shift & Transportation

• Shift Timings: Rotational shifts based on business requirements.
• Weekly Offs: Rotational.
• Cab Facility: Chargeable, as per company policy.
• Location: As per company requirements.
• Salary: As per company standards and experience.

Key Skills

• UK Voice Process
• Customer Support
• English Communication
• Upselling & Cross-Selling
• Customer Service
• Problem-Solving

• Excellent communication and interpersonal skills
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.