Walkin For International Voice Support

Firstsource; Bengaluru; On-site; INR 279,000 - 391,000; Full time

Job summary

Firstsource Solutions Limited, a global BPO leader, is hiring for a Customer Support Associate / International Voice Process Executive in Bengaluru. The role handles UK inbound/outbound calls, aims for excellent service, and requires adherence to processes and compliance.

Rotational shifts with UK-aligned hours, 5 working days, and weekly offs apply. Freshers and experienced candidates with strong English can apply.

Qualifications

• Excellent English communication required.
• Good conversational ability and active listening skills.
• Customer service orientation is essential.
• Willingness to work in rotational shifts.
• Willingness to work on rotational/split weekly offs.
• Comfortable working in an international voice process.

Responsibilities

• Handle inbound/outbound customer interactions for UK customers and provide effective resolution.
• Maintain excellent customer service standards and document interactions accurately.
• Follow process guidelines, quality standards and compliance requirements; meet productivity and satisfaction targets.

Skills

Excellent English communication

Active listening

Customer service orientation

Rotational shifts

UK time alignment

Communication proficiency

Education

Any Graduate / Undergraduate

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Role & responsibilities

• Handle inbound/outbound customer interactions for UK customers. Provide professional and effective resolution to customer queries. Maintain excellent customer service standards. Understand customer requirements and provide appropriate solutions. Ensure accurate documentation and timely updating of customer information. Follow process guidelines, quality standards and compliance requirements. Meet defined productivity and customer satisfaction parameters.

Designation:

Customer Support Associate / International Voice Process Executive

Process:

UK International Voice Process

Job Type:

Full-Time, Permanent

Work Location:

Bangalore

Working Days:

5 Days Working

Weekly Off:

2 Days Rotational / Split Off

Shift:

Rotational Shifts, including UK-aligned working hours

Preferred candidate profile

ELIGIBILITY

Education:

Any Graduate / Undergraduate as applicable

Experience:

Freshers / Experienced candidates with good communication skills can apply.

We are looking for candidates with:

Excellent English communication skills Good conversational ability and active listening skills Customer service orientation Willingness to work in rotational shifts Willingness to work on rotational / split weekly offs Comfortable working in an international voice process

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.