Walk-in | Firstsource is hiring For International Voice support

Firstsource; Bengaluru; Vor Ort; INR 300.000 - 420.000; Vollzeit

Benefits dieser Stelle

Cab facility

Zusammenfassung

Firstsource Solutions Limited, a global leader in business process solutions, invites skilled professionals for an International Voice Process in Bengaluru. You will handle inbound and outbound calls, resolve queries, provide product information, and identify upsell opportunities while maintaining CRM records.

Excellent English communication, problem solving, and listening skills are essential. Rotational shifts including night shifts are required, with weekly offs rotating.

Qualifikationen

• Excellent verbal communication skills in English.
• Freshers and experienced candidates can apply.
• Good listening, problem-solving, and interpersonal skills.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts.
• Flexibility to work on rotational weekly offs.
• Ability to handle customer conversations and identify upselling opportunities.

Aufgaben

• Handle inbound and outbound calls from international customers.
• Resolve customer queries, complaints, and service-related issues professionally.
• Provide accurate information about products and services.
• Identify upselling opportunities and recommend additional products, services, or upgrades to customers.
• Achieve customer satisfaction, quality, and sales targets.
• Maintain accurate records of customer interactions in the CRM system.
• Follow company policies, quality standards, and process guidelines.
• Ensure effective communication and a positive customer experience.

Kenntnisse

International Voice Process

Customer Support

English Communication

Upselling

CRM

Problem Solving

Active Listening

Customer Relationship Management

Jobbeschreibung

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Responsibilities

• Handle inbound and outbound calls from international customers.
  
• Resolve customer queries, complaints, and service-related issues professionally.
  
• Provide accurate information about products and services.
  
• Identify upselling opportunities and recommend additional products, services, or upgrades to customers.
  
• Achieve customer satisfaction, quality, and sales targets.
  
• Maintain accurate records of customer interactions in the CRM system.
  
• Follow company policies, quality standards, and process guidelines.
  
• Ensure effective communication and a positive customer experience.
  

Eligibility Criteria

• Excellent verbal communication skills in English.
  
• Freshers and experienced candidates can apply.
  
• Good listening, problem-solving, and interpersonal skills.
  
• Basic computer knowledge and typing skills.
  
• Willingness to work in rotational shifts, including night shifts.
  
• Flexibility to work on rotational weekly offs.
  
• Ability to handle customer conversations and identify upselling opportunities.
  

Shift and Transportation Details

• Shift Timings: Rotational shifts based on business requirements.
  
• Weekly Offs: Rotational offs; weekends may be working days.
  
• Cab Facility: Available on a chargeable basis, as per company policy.
  
• Work Location: As per company requirements.
  
• Salary: As per company standards and experience.
  

Key Skills Required

• International Voice Process
  
• Customer Support and Service
  
• Excellent English Communication
  
• Upselling and Sales Skills
  
• Customer Relationship Management (CRM)
  
• Problem-Solving and Active Listening
  
• Customer Relationship Management
  

• Excellent communication and interpersonal skills
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.