CSA-International Voice support

Firstsource; Bengaluru; On-site; INR 279,000 - 469,000; Full time

Benefits offered by this job

Two-way cab facility

Job summary

Firstsource Solutions Limited is hiring an International Voice Support Executive for the UK Telecom process based in Bengaluru. Freshers are welcome and the role offers UK shift hours.

Key requirements include excellent English communication skills, strong listening and problem-solving abilities, and a customer-focused approach. Two-way cab facility is provided, with rotational week-offs in the UK shift schedule.

Qualifications

• Freshers and experienced candidates can apply.
• Excellent English-speaking and communication skills are mandatory.
• Good listening and problem-solving skills.
• Willingness to work in UK shifts and rotational week-offs.
• Positive attitude and customer-focused approach.

Responsibilities

• Handle inbound and outbound calls from UK customers.
• Assist customers with telecom-related queries, services, plans, and billing.
• Provide accurate information and resolve customer issues professionally.
• Communicate confidently and fluently in English.
• Maintain customer satisfaction and follow quality standards.

Skills

English communication

Customer service

Communication skills

Problem solving

Listening

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Hiring: International Voice Support Executive – UK Telecom Process

Freshers are Welcome!

• Process: UK Telecom
• Job Role: International Voice Support Executive
• Shift: UK Shift
• Week-offs: Rotational
• Transport: Two-way cab facility (Pickup and Drop)

Job Responsibilities

• Handle inbound and outbound calls from UK customers.
• Assist customers with telecom-related queries, services, plans, and billing.
• Provide accurate information and resolve customer issues professionally.
• Communicate confidently and fluently in English.
• Maintain customer satisfaction and follow quality standards.

Candidate Requirements

• Freshers and experienced candidates can apply.
• Excellent English-speaking and communication skills are mandatory.
• Good listening and problem-solving skills.
• Willingness to work in UK shifts and rotational week-offs.
• Positive attitude and customer-focused approach.
• Two-way cab facility provided.
• Opportunity to work in an international telecom process.
• Freshers are welcome to apply.

• B.E ,B.Tech,B.Sc,Post-Graduation Fresher’s are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Walkin Dates-12th Oct 2026 to 16th Oct 2026

Firstsource Solutions Limited

Unit-202, 2nd Floor, Block A, Brigade tech gardens

29AAACI8904N1Z2

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.